Customer Service Training Course
Do you create positive, lasting impressions with your clients whenever you interact with them? Have you retained your old clients while attracting potential ones? If your answer is NO then there might be something wrong with your company’s customer service process. In order to gain loyalty and magnetize potential clients, an organization must present world-class service to them.
Discover how to positively connect with your clients with a Customer Service training course from PD Training. This course demonstrates sensible ways to retain your valuable clients and win repeat business. The training illustrates how to gauge your organization’s ability to meet and surpass your customers’ needs and expectations. A good customer service program does not only affect the interaction between employees and clients, but employees with superior customer service skills experienced a higher sense of commitment to their jobs.
Make the first move toward becoming more customer service centered by enrolling in this course. This fun and engaging Customer Service Training Course is available now throughout Malaysia and Kuala Lumpur.
This Customer Service training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.
Contact us today for a quote or enroll now into the next public course date.
| Course name | Length | Outline | Next class |
|---|---|---|---|
| Active Listening Training - The secret of great communicators! | 0.5 day course | View schedule | |
| Communication Skills Training | 1.0 day course | View schedule | |
| Conflict Resolution Training | 1.0 day course | View schedule | |
| Customer Service Training | 1.0 day course | View schedule | |
| Professional Telephone Skills | 1.0 day course | View schedule | |
| Body Language Training | 1.0 day course | View schedule | |
| FISH Team Building for Customer Service Teams | 1.0 day course | View schedule | |
| Managing Customer Service Training | 1.0 day course | View schedule |
"It was fantastic to have Jessica come in and train our team. The course was highly appropriate for our support centre and I believe each individual benefited from the training provided. Jessica did a fantastic job of engaging each of the staff members and had each of them contribute to the day. She tailored the training to our specific requirements and worked on the fly where needed to get the most out of our team. Ryan has done a great job to sort through any concerns or initial reservations that I had in regards to training and helped pick the right course for our team. Overall a really great experience and I will be recommending follow up courses to my management team in future.
-Siteminder
See the Live Online tab for the course outline for the live online course
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Topic 1
Brand Ambassador or Brand Assassin?
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Topic 2
Customer Diversity
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Topic 3
We choose to serve
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Topic 4
Communication – the key to great service
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Topic 5
Navigating the Negatives
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Topic 6
Creating a Service Culture
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Topic 7
Reflections
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When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people connecting online, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
Download Live Online Course Outline (PDF)
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Topic 1
Customer Diversity
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Topic 2
We choose to serve
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Topic 3
Communication – the key to great service
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To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
Multi-modal Reinforcement
Support, reinforcement & extension eLearning and videos in the App.
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Customer Service Training Course -
Lesson 1
Who we are and What we do
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Customer Service Training Course -
Lesson 6
Giving Customer Service over the Phone
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Customer Service Training Course -
Lesson 2
Establishing your Attitude
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Customer Service Training Course -
Lesson 7
Providing Electronic Customer Service
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Customer Service Training Course -
Lesson 3
Identifying and Addressing their Needs
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Customer Service Training Course -
Lesson 8
Recovering Difficult Customers
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Customer Service Training Course -
Lesson 4
Generating Return Business
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Customer Service Training Course -
Lesson 9
Understanding when to Escalate
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Customer Service Training Course -
Lesson 5
In-Person Customer Service
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Customer Service Training Course -
Lesson 10
Ten Things you can do to WOW every time!
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At your workplace
In our Training Rooms
In our Online Training Room
Who are customers (internal/external)