Advanced Skills for Elite PA's and Executive Assistants

The Advanced Skills for Elite Administrative and Executive Assistants training course teaches you how to develop the competency for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.

After completing this course, you will have learned the following: how to develop and enhance your social intelligence and flexibility to adapt to the superior’s working style, the capability to represent your manager if necessary, office and people management skills, scheduling skills, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.

This highly valuable and dynamic training course is now available in Malaysia and Kuala Lumpur.

This Advanced Skills for PA's and Executive Assistants training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.

Contact us today for a quote or enrol now into the next public course date.

Also view our Foundation Skills for PA's and Executive Assistants Training Course

Your Learning Outcomes

After completing this course, participants will have learned to:
  • Adapt to the manager’s needs and style of working
  • Take initiative when needed
  • Develop social intelligence
  • Develop basic business acumen
  • Understand the importance of office management
  • Listen actively
  • Understand and use social media management
  • Handle difficult people and situations
Duration: 1.0 day course Live Online Experts


Advanced Skills for Elite PA's and Executive Assistants Reviews:

"Everything was great. I have gained a lot of knowledge. Also, I can improve my routine skills to be better PA."



"The trainer was very well-versed and knowledgeable about the topic of training and it was clear she had done her research into the companies we work for and our respective marketplaces. The most important lesson I learnt at the training was to realign my role to meet the company's objective, rather than an individualistic one which I have to admit was how I approached work when I assumed my new role with the company. It was a positive reminder to understand where my company lies in the marketplace and to know our demography better in order to maximise our sales, and know what our competitive advantage is.

The written and spoken exercises were insightful - the trainer gave constructive, lengthy and detailed feedback for each group. She did not refer to or solely rely on the powerpoint slides, which allowed for the audience to focus on the content of the training session, rather than reading off the screen. Moving forward, it has encouraged me to find out how our company can grow and what our group's goal/vision is, and that has spurred me on to reading up on the company's development plan and allowed me to be more pro-active and supportive in my role. This has been a very effective training session, in order for me to professionally develop in the longer term, rather than concentrating on the short term aspect of my roles and responsibilities."

-Individual Course Participant

"It was great to have a trainer with an EA background who understands the nature and importance of an EA role in an organisation. I enjoyed Lou's stlye of training delivery as it created a safe and open environment for the group to share their knowledge and experiences. Thanks Lou!"

-AusNet Services

"Very practical course, didn't get bored. Trainer was able to understand the difficulties I was experiencing at work and give me practical tips going forward. Small group was excellent - everybody had chance to speak."

-Sisters of St Joseph

"Anne was great - her enthusiasm and energy was consistent throughout the day, and she really filtered well through her knowledge in order to tailor the workshop to our needs on the day. I found the workshop quite useful and was able to bring back 'new ways of doing things' back to my office."

-Course Participant


More happy clients

Download Course Outline (PDF)

During this course, participants engage in learning in theory and practice the duties of an administrative assistant. This interactive course includes activities to enhance learning and the development of practical skills.

The course involves the development of skills and knowledge that the job of an administrative assistant demands. These include developing social intelligence, flexibility, management skills, people management skills and prioritizing tasks.

Foundation Skills for PA's and Executive Assistants Training Course

Course Outline for Advanced Skills for Elite PA's and Executive Assistants

Topic 1
The Advanced Elite PA and EA
  • Welcome
  • Role Defined
  • Competencies of an Elite PA/EA
  • Reflection
Topic 2
Working with your Manager
  • REACH Review – Communication Evolution Tool
  • Ok so that’s thinking and doing…. How about communicating?
  • Adjusting your style for a better approach:
  • Reflection
Topic 3
Handling Difficult and Demanding People in the workplace
  • Four General Intents Shaping Behaviour
  • What drives Behaviour
  • Coping techniques for Difficult and Demanding Managers
  • 7 Types of Difficult Managers and Colleagues to Manage
  • Reflection
Topic 4
Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s
  • Should I negotiate or say NO to the task
  • Should I say YES to the person but NO to the task
  • Reflection
Topic 5
Managing the Office
  • Delegation below, sideways and upwards
  • 10 Rules for Successful Delegation
    • 1. Determine what can be delegated
    • 2. Pick the right person
    • 3. Explain why you are delegating
    • 4. Be specific be SMARTER
    • 5. Set them up for success
    • 6. Touch base
    • 7. Don’t micromanage
    • 8. Offer feedback/Ask for feedback
    • 9. Say thanks – Be patient
    • 10. Don’t over delegate
  • Delegating to Profiles
  • Reflection
Topic 6
Social Media Management
  • 9 Steps to help you manage social media
    • How Often:
    • Dealing with negative comments:
    • Do I need to check with anyone?
    • If in doubt, don’t post it!!!
    • Using photos/videos – rules
    • Sharing Information:
    • Engagement:
    • Monitoring:
    • Physical Posting vs Auto Posting:
  • Reflection
Topic 7
Work – Life Balance
  • Distress versus Eustress?
  • Causes of Stress
  • 4 Major Signs and Symptoms of Stress
  • Are you fueling the fire?
  • Control your Cortisol
  • Mindfulness
  • Reflection
Topic 8
  • Create an Action Plan
  • Accountability = Action

In-House Training - We’ll focus on what matters most to you and tailor to your context

Face-to-Face, Live Online, or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people connecting online, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

PDT Training Management Centre Logo

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year.
  • Or get the $110.00 bundle and save.
Bite Size learning that people love
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