Advanced Skills for Elite PA's and Executive Assistants

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The Advanced Skills for Elite Administrative and Executive Assistants training course teaches you how to develop the competency for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.

After completing this course, you will have learned the following: how to develop and enhance your social intelligence and flexibility to adapt to the superior’s working style, the capability to represent your manager if necessary, office and people management skills, scheduling skills, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.

This highly valuable and dynamic training course is now available in Malaysia and Kuala Lumpur.

This Advanced Skills for PA's and Executive Assistants training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.

Contact us today for a quote or enrol now into the next public course date.

Also view our Foundation Skills for PA's and Executive Assistants Training Course

Learning Outcomes
Course Outline
  • Learning Outcomes - Advanced Skills for Elite PA's and Executive Assistants

    After completing this course, participants will have learned to:
    • Adapt to the manager’s needs and style of working
    • Take initiative when needed
    • Develop social intelligence
    • Develop basic business acumen
    • Understand the importance of office management
    • Listen actively
    • Understand and use social media management
    • Handle difficult people and situations
    Duration: 1 day course

    The best adult learning experience

    The best adult learning experience


    PD Training is dedicated to immersive and inspirational learning experiences for busy adults. We believe courseware should keep pace with changes in workplaces and technology.

    So we have written our very own Signature Series that incorporates best practice in modern learner engagement, and continually improves based on trainer feedback, participant feedback and innovations in best practice.

    Welcome to the best adult learning experience in the industry, we look forward to your feedback and suggestions.


    Advanced Skills for Elite PA's and Executive Assistants Reviews:

    "Everything was great. I have gained a lot of knowledge. Also, I can improve my routine skills to be better PA."



    "The trainer was very well-versed and knowledgeable about the topic of training and it was clear she had done her research into the companies we work for and our respective marketplaces. The most important lesson I learnt at the training was to realign my role to meet the company's objective, rather than an individualistic one which I have to admit was how I approached work when I assumed my new role with the company. It was a positive reminder to understand where my company lies in the marketplace and to know our demography better in order to maximise our sales, and know what our competitive advantage is.

    The written and spoken exercises were insightful - the trainer gave constructive, lengthy and detailed feedback for each group. She did not refer to or solely rely on the powerpoint slides, which allowed for the audience to focus on the content of the training session, rather than reading off the screen. Moving forward, it has encouraged me to find out how our company can grow and what our group's goal/vision is, and that has spurred me on to reading up on the company's development plan and allowed me to be more pro-active and supportive in my role. This has been a very effective training session, in order for me to professionally develop in the longer term, rather than concentrating on the short term aspect of my roles and responsibilities."

    -Individual Course Participant

    "It was great to have a trainer with an EA background who understands the nature and importance of an EA role in an organisation. I enjoyed Lou's stlye of training delivery as it created a safe and open environment for the group to share their knowledge and experiences. Thanks Lou!"

    -AusNet Services

    "Very practical course, didn't get bored. Trainer was able to understand the difficulties I was experiencing at work and give me practical tips going forward. Small group was excellent - everybody had chance to speak."

    -Sisters of St Joseph

    "Anne was great - her enthusiasm and energy was consistent throughout the day, and she really filtered well through her knowledge in order to tailor the workshop to our needs on the day. I found the workshop quite useful and was able to bring back 'new ways of doing things' back to my office."

    -Course Participant


    More happy clients

  • Course Outline - Advanced Skills for Elite PA's and Executive Assistants

    Download Advanced Skills for Elite PA's and Executive Assistants Outline


    During this course, participants engage in learning in theory and practice the duties of an administrative assistant. This interactive course includes activities to enhance learning and the development of practical skills.

    The course involves the development of skills and knowledge that the job of an administrative assistant demands. These include developing social intelligence, flexibility, management skills, people management skills and prioritizing tasks.

    Foundation Skills for PA's and Executive Assistants Training Course

    Advanced Skills for Elite PA's and Executive Assistants - Lesson 1
    The Advanced Elite PA and EA
    • Welcome
    • Role Defined
    • Competencies of an Elite PA/EA
    • Reflection
    Advanced Skills for Elite PA's and Executive Assistants - Lesson 2
    Working with your Manager
    • LDP Review – Communication Evolution Tool
    • Ok so that’s thinking and doing…. How about communicating?
    • Adjusting your style for a better approach:
    • Reflection
    Advanced Skills for Elite PA's and Executive Assistants - Lesson 3
    Handling Difficult and Demanding People in the workplace
    • Four General Intents Shaping Behaviour
    • What drives Behaviour
    • Coping techniques for Difficult and Demanding Managers
    • 7 Types of Difficult Managers and Colleagues to Manage
    • Reflection
    Advanced Skills for Elite PA's and Executive Assistants - Lesson 4
    Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s
    • Should I negotiate or say NO to the task
    • Should I say YES to the person but NO to the task
    • Reflection
    Advanced Skills for Elite PA's and Executive Assistants - Lesson 5
    Managing the Office
    • Delegation below, sideways and upwards
    • 10 Rules for Successful Delegation
      • 1. Determine what can be delegated
      • 2. Pick the right person
      • 3. Explain why you are delegating
      • 4. Be specific be SMARTER
      • 5. Set them up for success
      • 6. Touch base
      • 7. Don’t micromanage
      • 8. Offer feedback/Ask for feedback
      • 9. Say thanks – Be patient
      • 10. Don’t over delegate
    • Delegating to Profiles
    • Reflection
    Advanced Skills for Elite PA's and Executive Assistants - Lesson 6
    Social Media Management
    • 9 Steps to help you manage social media
      • How Often:
      • Dealing with negative comments:
      • Do I need to check with anyone?
      • If in doubt, don’t post it!!!
      • Using photos/videos – rules
      • Sharing Information:
      • Engagement:
      • Monitoring:
      • Physical Posting vs Auto Posting:
    • Reflection
    Advanced Skills for Elite PA's and Executive Assistants - Lesson 7
    Work – Life Balance
    • Distress versus Eustress?
    • Causes of Stress
    • 4 Major Signs and Symptoms of Stress
    • Are you fueling the fire?
    • Control your Cortisol
    • Mindfulness
    • Reflection
    Advanced Skills for Elite PA's and Executive Assistants - Lesson 8
    • Create an Action Plan
    • Accountability = Action

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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