An Executive Assistant or Personal Assistant is one of the most important employees in a company. An Executive Assistant or Personal Assistant plays a big role in an organization as he or she is the very primary point of contact for internal, external clients and business partners.

He or she performs a wide array of jobs each work day such as following-up communications and schedules, managing meetings and recording important matters. Therefore, the Executive Assistant or Personal Assistant can enhance their personality and job skills through enrolling in the Foundation Skills for Elite PA's and Executive Assistants training course from PD Training.

This Foundation Skills for Elite PA's and Executive Assistants training course enables an Executive Assistant or Personal Assistant to upgrade their skills continuously in order to cope with the most up-to-date technologies, management systems, and improve professional communication skills to converse effectively with all levels of staff. This course presents techniques to become more organized, efficient and well-planned.

This practical training course provides techniques you can really use! We look forward to welcoming you to a class in Malaysia and Kuala Lumpur.

This Foundation Skills for Elite PA's and Executive Assistants training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.

Your Learning Outcomes

In this course, participants will:

Become highly organised using smart, efficient systems
Learn to manage time more effectively & strategically
Master prioritisation of time, complete all important tasks and help their manager do the same
Learn highly effective verbal and nonverbal communication techniques
Become more proactive and empowered in their role
Learn to communicate more effectively with their manager
Gain an insight into the importance of caring for themselves
Learn how to make the most of their 'Team of Two'

Download PDF Outline Duration: 1.0 Days

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Foundation Skills for Elite PA's and Executive Assistants	1.0 day course	View schedule
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Advanced Skills for Elite PA's and Executive Assistants	1.0 day course	View schedule

PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

Jess was fantastic, she made us all feel welcomed and we all learned loads. Couldn't have asked for a better trainer or a group of people to do the course with.

-Lend Lease

What an amazing trainer. I very much admire her knowledge, experience and teaching approach. The course exceeded my expectations as it was tailored to each of our individual needs. It was great to have such a small class to share experiences and areas for development. I learnt so much not only from the trainer but also from the other women participating in the course. I would recommend to anyone.

-Count Financial

Great day, picked up on some important things that I was not doing in my workplace and which I am going to be initiating into my position, a great day with interaction, great presenter which certainly makes a difference and keeps you interested.

-Country Fire Authority

Very comprehensive course, the trainer was excellent and very enthusiastic.

-Margan Pastoral Company

I thoroughly enjoyed this course and found it greatly beneficial.

-ANSALDO-STS

It was a very practical and well delivered course which I thoroughly enjoyed. I have taken back some excellent ideas to improve my performance in the workplace. Thanks very much!

-Velocity Energy

I loved that the course was interactive. Annette was an amazing trainer. I would recommend this course to all Assistants within our organisation. I also would like to further developed my career, which means I will be in contact in a few months to look at other course on offer. Regards, Antoinette

-QR National

I enjoyed the course very much. Liked the small group of participants (6).

-Griffith University

Great Course, learnt some very useful tips.

-Stihl Pty Ltd

Many thanks - the experience has been very positive and we would certainly send personnel to your training courses as needed.

-AMES

Clarissa has mentioned the course was fantastic. She really enjoyed the way the course was delivered and has suggested TML use your services in the future.

-Trilby Misso Lawyers

A very smooth process to book the training, and staff were extremely helpful when I enquired about payment. The participant found the course helpful, particularly individual feedback she received from the trainer.

-Australian Tax Office

Found your on-line process to be very user friendly and (assumed) auto generated emails were well timed and useful. Feedback from participant was also very good.

-RACV Royal Pines Resort

More happy clients

Plus you’ll also receive:

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

REACH
Profiles

For every participant
valued at $199 each

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Foundation Skills for Elite PA's and Executive Assistants Now

In this Foundation Skills for Elite PA's and Executive Assistants Training Course you will learn the skills to help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully.

The practical skills and techniques you will learn in this course will help you support your manager, and present 'your team of two’ as a professional, confidence-inspiring team.

Advanced Skills for Elite PA's and Executive Assistants Training Course

See the Live Online tab for the course outline for the live online course

Course Outline for Foundation Skills for Elite PA's and Executive Assistants

After completing this course, participants will have learned to:

Topic 1

The Effective PA

Welcome
The skills and attributes of an effective PA/EA
Role Defined
Reflection

Topic 2

Your winning style and how best to communicate with your Manager

Step 1: REACH Review – Communication Evolution Tool

Understanding the Counsellor
Understanding the Coach
Understanding the Driver
Understanding the Advisor

Step 2: Adapt your Approach to be effective

Do’s and Don’ts when interacting with the Counsellor
Planning my future Communication strategies with “Counsellor’s”
Do’s and Don’ts when interacting with the Coach
Planning my future Communication strategies with “Coach’s”
Do’s and Don’ts when interacting with the Driver
Planning my future Communication strategies with “Driver’s”
Do’s and Don’ts when interacting with the Advisor
Planning my future Communication strategies with “Advisor’s”

Reflection

Topic 3

Set up for Success

Your Web of Influence
Key Personnel in Depth Template
Management (PIT) Personal Information Template
Reflection

Topic 4

Working in Sync

Email Management
Email Etiquette
Create the email however direct replies to someone else
Manage your inbox
Follow the READ principle and stay on top of your email
Manage your inbox with Flags and Rules
Reflection

Topic 5

Time Management

Block out times for your Manager
Organised Review and Preparation Times
Reflection

Topic 6

Prioritisation to keep you on Track

That’s a WRAP – getting it all done on time
WRAP Technique
Ranking Priorities
Anticipating Time for Tasks – using PERT
Beyond Goal Setting
The SMARTR Framework
Writing SMARTR Goals – Template
SMARTR Goal Template
Additional Tips
Goals Deconstructed
Reconstruct your SMART goal
Reflection

Topic 7

Meetings to run without a Hitch!

Meeting Checklist

Meeting Checklist Template

Agenda Creation

Meeting Agenda Template

Keep the meeting on time - planned time interrupters

Minute Taking that you can understand

Composing your Minutes

What can you do to help yourself?

Reflection

Topic 8

Reflections

Create an Action Plan
Accountability = Action

Download PDF Outline Duration: 1.0 Days