Foundation Skills for Elite PA's and Executive Assistants

An Executive Assistant or Personal Assistant is one of the most important employees in a company. An Executive Assistant or Personal Assistant plays a big role in an organization as he or she is the very primary point of contact for internal, external clients and business partners.

He or she performs a wide array of jobs each work day such as following-up communications and schedules, managing meetings and recording important matters. Therefore, the Executive Assistant or Personal Assistant can enhance their personality and job skills through enrolling in the Foundation Skills for Elite PA's and Executive Assistants training course from PD Training.

This Foundation Skills for Elite PA's and Executive Assistants training course enables an Executive Assistant or Personal Assistant to upgrade their skills continuously in order to cope with the most up-to-date technologies, management systems, and improve professional communication skills to converse effectively with all levels of staff. This course presents techniques to become more organized, efficient and well-planned.

This practical training course provides techniques you can really use! We look forward to welcoming you to a class in Malaysia and Kuala Lumpur.

This Foundation Skills for Elite PA's and Executive Assistants training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.

Download PDF Outline

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Advanced Skills for Elite PA's and Executive Assistants	1.0 day course	View schedule

Your Learning Outcomes

In this course, participants will:

Become highly organised using smart, efficient systems
Learn to manage time more effectively & strategically
Master prioritisation of time, complete all important tasks and help their manager do the same
Learn highly effective verbal and nonverbal communication techniques
Become more proactive and empowered in their role
Learn to communicate more effectively with their manager
Gain an insight into the importance of caring for themselves
Learn how to make the most of their 'Team of Two'

Duration: 1.0 day course Live Online Experts

Reviews

Foundation Skills for Elite PA's and Executive Assistants Reviews:

Jess was fantastic, she made us all feel welcomed and we all learned loads. Couldn't have asked for a better trainer or a group of people to do the course with.

-Lend Lease

What an amazing trainer. I very much admire her knowledge, experience and teaching approach. The course exceeded my expectations as it was tailored to each of our individual needs. It was great to have such a small class to share experiences and areas for development. I learnt so much not only from the trainer but also from the other women participating in the course. I would recommend to anyone.

-Count Financial

Great day, picked up on some important things that I was not doing in my workplace and which I am going to be initiating into my position, a great day with interaction, great presenter which certainly makes a difference and keeps you interested.

-Country Fire Authority

Very comprehensive course, the trainer was excellent and very enthusiastic.

-Margan Pastoral Company

I thoroughly enjoyed this course and found it greatly beneficial.

-ANSALDO-STS

It was a very practical and well delivered course which I thoroughly enjoyed. I have taken back some excellent ideas to improve my performance in the workplace. Thanks very much!

-Velocity Energy

I loved that the course was interactive. Annette was an amazing trainer. I would recommend this course to all Assistants within our organisation. I also would like to further developed my career, which means I will be in contact in a few months to look at other course on offer. Regards, Antoinette

-QR National

I enjoyed the course very much. Liked the small group of participants (6).

-Griffith University

Great Course, learnt some very useful tips.

-Stihl Pty Ltd

Many thanks - the experience has been very positive and we would certainly send personnel to your training courses as needed.

-AMES

Clarissa has mentioned the course was fantastic. She really enjoyed the way the course was delivered and has suggested TML use your services in the future.

-Trilby Misso Lawyers

A very smooth process to book the training, and staff were extremely helpful when I enquired about payment. The participant found the course helpful, particularly individual feedback she received from the trainer.

-Australian Tax Office

Found your on-line process to be very user friendly and (assumed) auto generated emails were well timed and useful. Feedback from participant was also very good.

-RACV Royal Pines Resort

More happy clients

Download Course Outline (PDF)

In this Foundation Skills for Elite PA's and Executive Assistants Training Course you will learn the skills to help you use your resources efficiently, manage your time wisely, communicate effectively and collaborate with others skillfully.

The practical skills and techniques you will learn in this course will help you support your manager, and present 'your team of two’ as a professional, confidence-inspiring team.

Advanced Skills for Elite PA's and Executive Assistants Training Course

Course Outline for Foundation Skills for Elite PA's and Executive Assistants

See the Live Online tab for the course outline for the live online course

Topic 1 The Effective PA Welcome The skills and attributes of an effective PA/EA Role Defined Reflection	Topic 2 Your winning style and how best to communicate with your Manager Step 1: REACH Review – Communication Evolution Tool Understanding the Counsellor Understanding the Coach Understanding the Driver Understanding the Advisor Step 2: Adapt your Approach to be effective Do’s and Don’ts when interacting with the Counsellor Planning my future Communication strategies with “Counsellor’s” Do’s and Don’ts when interacting with the Coach Planning my future Communication strategies with “Coach’s” Do’s and Don’ts when interacting with the Driver Planning my future Communication strategies with “Driver’s” Do’s and Don’ts when interacting with the Advisor Planning my future Communication strategies with “Advisor’s” Reflection
Topic 3 Set up for Success Your Web of Influence Key Personnel in Depth Template Management (PIT) Personal Information Template Reflection	Topic 4 Working in Sync Email Management Email Etiquette Create the email however direct replies to someone else Manage your inbox Follow the READ principle and stay on top of your email Manage your inbox with Flags and Rules Reflection
Topic 5 Time Management Block out times for your Manager Organised Review and Preparation Times Reflection	Topic 6 Prioritisation to keep you on Track That’s a WRAP – getting it all done on time WRAP Technique Ranking Priorities Anticipating Time for Tasks – using PERT Beyond Goal Setting The SMARTR Framework Writing SMARTR Goals – Template SMARTR Goal Template Additional Tips Goals Deconstructed Reconstruct your SMART goal Reflection
Topic 7 Meetings to run without a Hitch! Meeting Checklist Meeting Checklist Template Agenda Creation Meeting Agenda Template Keep the meeting on time - planned time interrupters Minute Taking that you can understand Composing your Minutes What can you do to help yourself? Reflection	Topic 8 Reflections Create an Action Plan Accountability = Action

In-House Training - We’ll focus on what matters most to you and tailor to your context

Face-to-Face, Live Online, or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people connecting online, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator

3-hour Power Sessions

Full-day training

Conferences

At your workplace

In our Training Rooms

In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Generates Sign in Sheet

(So you don’t have to)

Generates Branded Flyer

If you want to ‘promote’ internally

PDF’s of Certificates

(can be co-branded with your logo)

Collects and Reports feedback

(So you don’t have to)

Complete Results Dashboard

(including trainer insights)

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Upcoming Live Online Classes

Live Online

3-hour course

11:00 AM - 2:00 PM Asia/Kuala_Lumpur
USD350.00

30 April

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1 June

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18 August

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15 September

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Download Live Online Course Outline (PDF)

Course Outline for Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours

Topic 1 Set up for Success Your Web of Influence Key Personnel in Depth Template Management (PIT) Personal Information Template Reflection	Topic 2 Working in Sync Email Management Email Etiquette Create the email however direct replies to someone else Manage your inbox Follow the READ principle and stay on top of your email Manage your inbox with Flags and Rules Reflection
Topic 3 Time Management Block Out Times for Your Manager Organised Review and Preparation Times Reflection	Topic 4 Prioritisation to Keep You on Track That’s a WRAP – Getting It all Done on Time WRAP Technique Ranking Priorities Anticipating Time for Tasks – Using PERT Beyond Goal Setting The SMARTR Framework Writing SMARTR Goals – Template SMARTR Goal Template Additional Tips Goals Deconstructed Reconstruct your SMART goal Reflection

Details:

Small classes, average 5 people, max 16
Certificate of Completion (always available in the App)
Comprehensive courseware available in the App
Live online interactive session with an expert trainer

Questions:

Phone: 016 299 1479
Email: [email protected]

When you book a Public Class with PD Training you can expect:

To Be Engaged All Day

Activities and discussion for engaged learning all day.

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Focussed on you

We always tailor activities and scenarios to be relevant to you.

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

learn more about orgmenta

Outstanding learning that people can do in the flow of work

Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
Rigourous review process
Only $11.00 per course per person per year.
Or get the $110.00 bundle and save.

Bite Size learning that people love

Purchase the microlearning bundle

Foundation Skills for Executive Assistants Training Course - Lesson 1 Getting Organised (Part 1) Dealing with Email Managing Electronic Files Keeping Track of the Paper Trail Making the most of Voice Mail	Foundation Skills for Executive Assistants Training Course - Lesson 2 Getting Organised (Part 2) Keeping your Workspace Organised Using a To-do Book The Extra Mile: Adding Project Management Techniques to your Toolbox
Foundation Skills for Executive Assistants Training Course - Lesson 3 Managing Time Managing your Time Keeping others on Track Maintaining schedules	Foundation Skills for Executive Assistants Training Course - Lesson 4 Getting it all Done on Time Prioritising The secret to staying on Track Goal setting
Foundation Skills for Executive Assistants Training Course - Lesson 5 Special Tasks Planning small Meetings Planning Large Meetings Organising Travel	Foundation Skills for Executive Assistants Training Course - Lesson 6 Verbal Communication skills Listening and Hearing: they aren't the same Asking Questions Communicating with Power
Foundation Skills for Executive Assistants Training Course - Lesson 7 Non-Verbal Communication skills Body Language The signals you send to Others It's not what you say, It's how you say it	Foundation Skills for Executive Assistants Training Course - Lesson 8 Empowering Yourself Being Assertive Resolving Conflict Building Consensus Making Decisions
Foundation Skills for Executive Assistants Training Course - Lesson 9 The Team of Two Working with your Manager Influencing skills What to do in sticky situations	Foundation Skills for Executive Assistants Training Course - Lesson 10 Taking Care of Yourself Ergonomics Stress Management Dealing with a Heavy Workload

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