Clients and employees prefer to do business and work with individuals who are trustworthy, respectable and present proper business etiquette. If you who deal with different types of personalities, nationalities or cultures, it is suggested that you enroll in a Business Etiquette training course to enhance your social skills, business manners and professionalism. Remember, how you interact and relate with others is vital to your continuing success. Those small things like polite greetings, courteous conversations and active listening do make a difference in how you’re perceived by others.
This Business Etiquette training course from PD Training provides the necessary knowledge and skills required to be calm, confident and in good manner in any social or business setting. This course is very advantageous to entrepreneurs, HR managers, executive assistants, image consultants, sales and marketing executives and special event planners, etc. Always keep in mind that proper etiquette is crucial in today's workplace as it can promote productivity, harmony and peace in the working environment as well.
Business etiquette training courses are available now throughout Malaysia and Kuala Lumpur.
This Business Etiquette training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.
Contact us today for a quote or enroll now into the next public course date.
| Course name | Length | Outline | Next class |
|---|---|---|---|
| Business Etiquette Training | 1.0 day course | View schedule | |
| Meeting Management | 1.0 day course | View schedule | |
| Personal Productivity Training | 1.0 day course | View schedule | |
| Professional Telephone Skills | 1.0 day course | View schedule | |
| Time Management Training | 1.0 day course | View schedule | |
| Foundation Skills for Elite PA's and Executive Assistants | 1.0 day course | View schedule | |
| Minute-taking Training | 1.0 day course | View schedule | |
| Computer Basics Foundation Training | 1.0 day course | View schedule | |
| Advanced Skills for Elite PA's and Executive Assistants | 1.0 day course | View schedule |
"The trainer was excellent. Staff really enjoyed the training session and said they would be happy to participate again in the future."
"The Business Etiquette course was a great course for employees to participate in. The feedback was very positive from all those who participated, and our trainer was excellent. Thank you."
-Mitsubishi Australia
"The trainer was excellent. Staff really enjoyed the training session and said they would be happy to participate again in the future."
-Mitsubishi Australia
"I found Louise to be very charismatic and hands on in her approach, which was fantastic! The best facet of this course was familiarizing behavioral skills in addition to writing emails professional, which I feel I will gain a lot from."
-GTA Consultants
"Julie was a great trainer, definitely going to recommend her."
-Student Transition And Leadership Team
"James has found his niche in life. An exceptional trainer!"
-LTT
"I found this course was exceptionally well planned, it was interactive and fun. It would have been better if it went over two days so that we could cover topics in more depth but overall it was great."
-SunWater Limited
"Trainer catered to our needs very well and was very positive to work with."
-Aryzta
"Peter was really enthusiastic and friendly!"
"I found the behavioural (body language) tips to be most helpful."
-Australian Prudential Regulation Authority
Business etiquette has never been more important. Traditional structures and communication is changing, however etiquette and professionalism are still important within the business and with external clients.
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Topic 1
Do Manners Matter?
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Topic 2
How To Make An Impression
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Topic 3
The Personal Touch
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Topic 4
Netiquette – Manners In The Online World
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Topic 5
Global Business Etiquette
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Topic 6
Social Business Etiquette
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Topic 7
Dealing With Challenges Professionally
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Topic 8
Reflections
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When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people connecting online, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
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In our Training Rooms
In our Online Training Room
