The telephone is considered as the most convenient and quickest instrument to establish contact with clients by the majority of companies. In fact, call centers are the leading operational departments of many organizations. So, it is fundamental that employees assigned to take or make phone calls to clients must possess superior telephone etiquette. These employees must display good communication skills, willingness, courtesy and the abilities to efficiently assist clients.
This Professional Phone Skills course from PD Training teaches you on how to represent your organization in a clear, friendly yet professional way. Remember, excellent customer service is an important ingredient to the success of any organization. Clients who experience high-quality service are more willing to build a lasting relationship with your company. These clients can turn out to be long-term, loyal customers who spread the word about their positive experience.
This practical and engaging training course is available now throughout Malaysia and Kuala Lumpur.
This Professional Telephone Skills training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.
Contact us today for a quote or enroll now into the next public course date.
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After completing this course participants will:
The best adult learning experience
This Telephone Skills Training course will provide your staff with the awareness and skills they need to handle phone calls professionally. This will ensure the positive image of your organization is reinforced and strengthened with every conversation.
In today's business environment, telephone etiquette displayed in organizations is indicative of its willingness and ability to efficiently assist customers, both internal and external. The skills and the attitude projected over the telephone forms a lasting impression in the minds of an organization's customer, making it a critical customer 'touch point'.
Today virtual teams are the norm rather than the exception, and one of their primary channels of communication is the telephone. Hence, it is imperative for external employees to have a good understanding of business telephone etiquette in order to aid efficient information exchange.
This Professional Telephone Skills Training Program aims at helping employees create a lasting impression in their customers' minds - one that shows the organization reflected in the best light possible. It focuses on developing telephone etiquette and skills to deal with customers assertively, empathetically, with a sense of care and a positive attitude.
Professional Telephone Skills Training Course - Lesson 1
Providing Effective Client Service
Professional Telephone Skills Training Course - Lesson 2
Your Personality/Your Telephone Voice
Professional Telephone Skills Training Course - Lesson 3
Gaining Your Client’s Trust
Professional Telephone Skills Training Course - Lesson 4
Handling Barriers Over The Phone
Professional Telephone Skills Training Course - Lesson 5
Professional Telephone Skills Training Course - Lesson 6
Professional Telephone Skills Training Course - Lesson 7
Professional Telephone Skills Training Course - Lesson 8
Professional Telephone Skills Training Course - Lesson 9
Professional Voicemail Messages
Professional Telephone Skills Training Course - Lesson 10
In-House training benefits:
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
1/2 Price Coaching
We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.
org' ment vt. sounds like augment
1. to make greater;
2. to increase impact
Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.
The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.×