The Advanced Skills for Elite Personal and Executive Assistants training course teaches you how to develop the competencies for the advanced skills and flexibility needed to effectively provide a higher level of administrative and executive assistance.

After completing this course, you will have learned how to develop and enhance your social intelligence and flexibility to adapt to the manager’s working style, the capability to represent your manager if necessary, office and people management skills, meeting scheduling, effective screening of visitors, incoming calls and reports, the importance of confidentiality and much more.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours
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Your Learning Outcomes
Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours

After completing this course, participants will have learned to:

  • Adapt to the manager’s needs and style of working
  • Take initiative when needed
  • Develop basic business acumen
  • Listen actively
  • Represent your manager
  • Handle difficult people and situations
Duration: 3-hour course
Live Online Money

MYR100 Discount!

Every Live Online Class Booking Entitles
you to a MYR100 discount on an
in-person public class.
(Discount valid for 18-months)

Instructor Led

Looking for a full-day course in a physical room? Check the Full Catalogue




Reviews

"Very practical course, didn't get bored. Trainer was able to understand the difficulties I was experiencing at work and give me practical tips going forward. Small group was excellent - everybody had chance to speak."

-Sisters of St Joseph

"Anne was great - her enthusiasm and energy was consistent throughout the day, and she really filtered well through her knowledge in order to tailor the workshop to our needs on the day. I found the workshop quite useful and was able to bring back 'new ways of doing things' back to my office."

-Course Participant

 

"I walked away with so many things most of all feeling I am already a good PA. I learnt new things I can implement,things I can stop doing and things I can pass on to other PA's to help them. All in all a fantastic day and Andrew was a fantastic facilitator which helps in a big way. Thanks PD Training for offering such a great course."

-National Australia Bank

 

"I wasn't expecting to learn much today - boy way I wrong. Such a fabulous course."

"The course was informative, moved along well and was well participated by the EAs there. I enjoyed the interaction and being able to share information with other EAs. Thoroughly enjoyed the course, the venue, the food! Thank you."

-Independent Schools Victoria

 

"It was a very helpful day in every way including great teaching, good interaction with others and a manual with more to take away and explore and reinforce what was covered."

-Trinity Theological College

 

"I came back to work and recommended the course to all other PA & EA's. Very positive course, I came out with lots of knowledge and ideas."

"It was one of the few PDs I have attended where the presenter was so engaging, the material was very relevant and more than anything, we all had a lot of fun. I feel everyone was able to relate to the content and Karen had a natural way to build rapport with everyone which flowed through the group, making the day more enjoyable and worthwhile."

"The trainer was fantastic, energetic and very knowledgeable. The content was very important for me in my role, but it's the trainer that makes the course. Thank you Karen!"

-Independent Schools Victoria

 

"Alex was a great and positive influence throughout the whole day. She had great facts and activities that were not included in the work book and were really helpful add-ins. The day was beneficial, educational and very enjoyable, and a great deal of that is not only from the course work, but our instructor as well."

-Carnegie Wave Energy Limited

 

"This course was extremely well delivered. Combined with the manual, David's expertise was all relevant and very useful. We were lucky to have few participants so that we could ask David's advice on quite specific requirements of our jobs, which he welcomed. I would highly recommend this course to others seeking guidance. Thank you PDT and David."

-Clonakilla

 

"I have done this course 6months ago and was offered to resit which I gladly accepted. My trainer was different this time and although I did like the last one Andrew, Karen was excellent I came away with a wealth of knowledge to help incorporate in my role. Thanks Karen you were awesome."

-National Australia Bank

 

"This was the best training course I hae completed and will be looking into further courses. I have gained so much from the course and looking forward to implementing what I have learnt."

-AASB

 

"Thanks for such a great workshop! I really learned some great skills so am very appreciative of your work...Extending the length of the training, or having it over multiple days would allow more time to get value out of your session."

-Department of Premier and Cabinet

 

"I was most impressed with Ann. I have been working with my current boss for the past 15 years and I finally have a better of understanding of him and his character."

-Belle Property Double Bay

 

"In the beginning, I thought 'wow this is a small class!' but at the end, it turned out very well having a smaller group as the trainer got to focus more on each of our needs/questions. Learning the different personalities (profiling) in a workplace and how to cope and deal with each of them was VERY helpful. It also helped me reflect on my own personality in a work environment and be more aware. I appreciated the negotiating activity as it made me realise how easy negotiating could be and it took me off the mindset of going into them in a 'fight mode', this is something I can definitely enforce at work, to my manager and also personal life. Overall it was a great learning experience with a lovely trainer and 'classmates' for a day! Catering was very much appreciated and free lunch was also nice :). I like how the facility was very easy to get to via public transport."

-AVPartners Perth

 

"I really enjoyed the course. I did feel there was a lot of information packed into the day, which seemed overwhelming at times, but all of it was invaluable and I definitely felt I got my (company's) money's worth. Ann was lovely and I had a wonderful day."

-Australian Olympic Committee

 

"I think that the course was terrific. Our trainer Anne was fantastic, extremely personable and knowledgeable. I think that we really benefited from having a small group and the discussions were very useful. It was handy to have a physical copy of the manual to take notes of our discussions which we can refer back to in the future. I would definitely recommend the course."

-Shelston IP

 

"It was enjoyable and I had a few light bulb moments with the content. It ticked some boxes in my head for past experiences working with difficult managers and will help going forward with the new managers to understand their working and personality styles. I enjoyed our trainer's training style though and she made me feel very comfortable. The content was great. I would not be adverse to having a harder, more intellectually challenging training session for Executive PA's in the future."

-Breast Cancer Research Centre-WA

 

"This course contained all the content I was needing to know. The trainer was excellent. Her knowledge and experience was of benefit to my current role. An enjoyable day of learning."

-Individual Course Participant

 

"Thoroughly enjoyed the course and was good to be able to interact and learn from each other. The course material was very good including Charlene who was most knowledgeable and was able to provided valuable information during the course. I certainly can take what I have learnt and put it into practise in my immediate role."

-Department of Finance - Government Procurement

"I thoroughly enjoyed the day - class was small and intimate and the trainer was excellent. Initially I expected a totally different course outline, but am pleasantly surprised and extremely happy with the course contents as it will help me to advance and have a better understanding within my work environment."

-CSL Behring

 

"Jen was an amazing trainer. Her passion for and knowledge of the subject really showed and she helped prompt answers with great scenarios."


-Individual Course Participant

 

"Jen was a very interactive trainer with an enormous amount of experience. She was one of the best trainers I have engaged in many years and would happily recommend her."

-Leidos Australia

 

"Jen was honestly amazing! I have already recommended her to my boss to come in and do some training for our branch, she was absolutely fantastic and inspiring."

-Civil Aviation Safety Authority

 "Adelle was a fantastic trainer. She connected with each student and tailored the course so that we all came out of it with knowledge relevant to our own fields. She was able to read the room and because of this we were always engaged and learning something. Her enthusiasm and genuine personality make her a great trainer."

 

-Datacom

 

"Anne was absolutely amazing! Great delivery of the curriculum and provided me with relatable scenarios in the workplace which has assisted me in having a better understanding of myself, managers and work colleagues to maximise each individuals strengths."


-Rachel Ooi

 

"Ann was great, very friendly and built fantastic rapport. It was nice to be in a small group of 4."


-Apollo Kitchens

 

"Had a great day of learning with Derrick. Was a small group so he was able to tailor the course to our specific situations which was very helpful. I learnt some great tips to put in to practice and it validated some existing practices which gives me confidence in my role. Thanks"


-Nqpp

 

"Candy our trainer was fantastic. She was enthusiastic and very engaging!! She made the day very enjoyable!!"


-Campbelltown City Council

 

"Derrick was absolutely brilliant. Would highly recommend this course and PD Training."


-Aran Australia

 

"I found that the trainer thoroughly knew the course content and gave many examples specific to the office environment to reinforce the content. A fantastic day."


-Individual Course Participant

 

 

"This course - and in particular the way Derrick led the course - has changed my life for the better."


-Clean Energy Finance Corporation

 

"Derrick was a great trainer and very knowledgeable. I would definitely recommend this course to others."


-Collins Foods Limited

 

"Christine was a delightful Facilitator and brought a lot of energy and enthusiasm to the topic. I did learn more about my 'Advisor' personality type and that is probably the reason why I wanted more detail focused activities!"

 

-Share and Care Community Services Group

 

"Adele was approachable and connected really well with us. Kept it interesting and made it very engaging. I enjoyed the class."


-Department of Communities


 

"Excellent course."


-Office of Liquor and Gaming Regulation



 

"Kaye was a fantastic trainer, I was pleased that we didn't go through the book but actually did activities to work through the topics. While the timing of the course, work wise for me, was not great, I have already been able to apply a few of the items learnt into my day to day work. I really got a lot out of the day and while doing tasks, have found myself thinking back to the training and how I can improve."

McConachie Stedman

 

"The facilitator tailored the course content to the level of the participants undertaking the training on the day so we took away relevant information that we could implement in our roles. There was no ambiguous or less than useful content delivered."

MCCC GP Training Limited

 

"It was a good course."

Intelematics Australia

 

"Most of us attended the course rating time management and priorities our areas for improvement, we didn't even think about methods of communication as a skill. The insight we gained on communication strategies were the most important and valuable tools to walk away with."

Queensland Health

 

"I am thoroughly satisfied with my outcome, much better than I expected. Petra is freakin AWESOME! I want to be like Petra :)"

Mercy College Mackay

 

Merrylands RSL logo
My trainer was great and I came away with many things from the day that will really benefit my everyday tasks and time management. I also learnt a lot about the different type of "personalities" there are and how to communicate/deal with these people. I find this a valuable tool. Really happy with the final result.

-Merrylands RSL


Stelvio logo
Anne was just delightful. Enthusiastic, passionate about her job and made the whole training a breeze. We were entertained and had a wonderful learning experience.

-Stelvio Australia Pty Ltd


AusNet Services logo
It was great to have a trainer with an EA background who understands the nature and importance of an EA role in an organisation. I enjoyed Lou's stlye of training delivery as it created a safe and open environment for the group to share their knowledge and experiences. Thanks Lou!

-AusNet Services


More happy clients



Course Outline
Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours

Download Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours Course Outline

Foreword:

During this course, participants engage in learning the theory and practice the duties of an experienced administrative or executive assistant. This interactive course includes activities to enhance the learning and the development of key, practical skills.

The course involves the development of skills and knowledge that the job of an administrative assistant demands. These include developing social intelligence, flexibility, management skills, people management skills and prioritising tasks.

People also viewed: Foundation Skills for Elite PA's and Executive Assistants Training Course

Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours - Lesson 1
Working with your Manager
  • REACH Review – Communication Evolution Tool
  • Ok So That’s Thinking and Doing…. How About Communicating?
  • Adjusting Your Style for a Better Approach:
  • Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours - Lesson 2
Handling Difficult and Demanding People in the workplace
  • Four General Intents Shaping Behaviour
  • What Drives Behaviour
  • Coping Techniques for Difficult and Demanding Managers
  • 7 Types of Difficult Managers and Colleagues to Manage
  • Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours - Lesson 3
Negotiation with Multiple Managers v’s Tasks, Tasks v’s Manager’s
  • Should I Negotiate or Say 'NO' to the Task
  • Should I Say 'YES' to the Person but 'NO' to the Task
  • Reflection
Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours - Lesson 4
Work – Life Balance
  • Distress versus Eustress?
  • Causes of Stress
  • 4 Major Signs and Symptoms of Stress
  • Are you fueling the fire?
  • Control your Cortisol
  • Mindfulness
  • Reflection

In-House Training We’ll focus on what matters most to you and tailor to your context


Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

We use secure Video Conferencing such as Microsoft Teams or Zoom on request that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you if you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Public Class Dates for
Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours

Details:

  • Time: 7:00 AM - 10:00 AM MYT
  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)
  • Live online interactive session with an expert trainer

Questions:

Live Online Money

MYR100 Discount!

Every Live Online Class Booking Entitles
you to a MYR100 discount on an
in-person public class.
(Discount valid for 18-months)

Instructor Led

Looking for a full-day course in a physical room? Check the calendars in Aus and NZ

When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Not exactly what you needed? Try other courses in the Live online & Hybrid Courses Category

 
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