''...whilst I have completed many customer service courses previously, the trainer really promoted self awareness and how to obtain the best results by changing your own behaviour as opposed to the client's behaviour..."

"I believe the course is useful, and almost wish there was a second day for further teaching on interaction and perhaps working on oneself or some team building/team interaction content."

"It was a great day, we really appreciated the fact Troy had taken the time to learn our roles and made the content really relevant."

-QAS

"I believe the trainer had a lot more information to share. He was very knowledgeable on his subjects material and whilst I have completed many customer service courses previously the trainer really promoted self awareness and how to obtain the best results by changing your own behaviour as opposed to the clients behaviour. The trainer also was able to advise of additional reading material regarding emotional intelligence which would help when dealing with clients."

-Department of the Environment

"I absolutely loved my PD Training with Tony. He is wonderful and enthusiastic trainer, who tries to accommodate for everyone’s needs. His knowledge of his client was exceptional and his content was brilliant."

"I found the material fantastic and was relevant to our needs as a training department. It has given scope to improve our learning materials."

"Troy is a fantastic educator. Whilst the course content was relevant my current role is less about customer service and more about upwards management. Though I can certainly see the value in the use of he skills and techniques I learned today an many aspects of my communication."

"Andrew was an excellent trainer, he engaged the room at all times, he listened and responded to everything we out forward. I left feeling confident that I understood everything we had gone over and what direction I was personally aiming for. Absolutely enjoyed the training session. Thanks again."

-Chromagen Australia Pty Ltd

"Whilst I had already been on many Customer Service Workshops during my 30 years in the Banking Industry I still found a few areas that I could improve on. It was also good to have a refresher to assess my knowledge making sure it is relevant to my current work placement."

-EECSRSB

"Andrew was a fabulous presenter, one of the best trainings I have attended."

"Trainer was great and really focused on what we needed as a company to give good customer service."

-Community Living And Respite Services

"Lots of information, good refresher and reminder of what is important in customer service. And a few new ideas and strategies to try in the future."

"Jill did a really good job not having personal experience working in libraries. I am sure she will learn from each session and have a far greater understanding. The basics of customer service was very well covered and a great refresher with a gem or two for me to take away. Thank you."

-City of Perth

"The course was relevant to my role within Caltex, it reaffirmed to me the importance of our mannerisms when talking to others and customers either face to face or over the phone."

"Great course - enjoyed the interactive roll play component as keeps the class energised and interested."

-Caltex

"I thought Troy was awesome, so clear in explaining topics, he made the day fun as well as a learning experience."

"...after the trainer explained the point of the activities I realized that they were very useful. I found areas about myself that need a lot of improving thanks to the course and the way it was delivered."

-Austnews

"Troy was a fantastic trainer. He delivered insightful content in an engaging manner. The knowledge I learnt in the course is not only relevant to my work with the QSO but also helpful for re-thinking approaches to everyday life as well."

-Queensland Symphony Orchestra

"I thought that the course was practical and enjoyable and that Leigh did a good job of 'tailoring' the available modules and coursework to our own circumstances and environment. We got through quite a lot in a short time and managed to sow a lot of productive seeds/thoughts to develop further with the team."

-Greyhound Racing SA

"Anita was a great trainer, very friendly and informative. She catered to the needs of our group."

"I thought Anita was excellent! She had really good energy and she engaged us all. I thought she was easily your best trainer that I have worked with. I was so busy yesterday and I thought, "Oh God, training today is the last thing I need," but I am really glad that I went. I enjoyed it very much."

"Anita engaged all participants as a group and individually. Tailoring the course to meet the individual and group needs. She has amazing ability to capture the room."

-The Royal Australian and New Zealand College of Radiologists

"A great experience and I am using what I have learned already."

-Kitchengroup Pty Ltd

"Our trainer tended to our groups concerns and needs for the course and we came out knowing ourselves not only better but also our customers and their expectations. We have made minor changes to our customer service that were required and the feedback and outcome from our customers has improved."

-ZOLL Medical Australia

"I was very impressed with how much the trainer taught us about ourselves. Useful tips that i will use in my personal life as well as professionally."

-ConvaTec (Australia) PTY Ltd

"I actually really enjoyed the training course. Got a lot out of it and the content was interesting and delivered in a way that was engaging and easy to learn in. Trainer was excellent, good impression, knowledgeable and good training technique."

-CAPS Australia

"I went into this course expectant and it provides so many ideas to improve customer service that I wouldn't have thought of and its impact to the customer. The trainer reinforced ideas that would and wouldn't work for the business which encourages marketing by word of mouth. A well invested course."

-Sustainability WA"

"The trainer was great - she really made the course content relevant to our organisation. I learnt a lot of things that I am going to use in my future communications not just with customers but also with everyone I interact with. I was a very rewarding day."

"The training was geared specifically for our organisation and did not follow the lines of the usual training module. The trainer was excellent in being able to pick up the needs of the group and tailor the training accordingly."

-Options Disability Support

"Great Trainer, would definitely book in again, engaging and personable!!"

"This was a very inspiring course and I felt that there was relevant information regardless of which program we work for. I am already putting into practice some of the tools and techniques shown to us. I will also be sharing information from this course with my own team. I wish they could all do the course however this is not possible as we need training after work hours in Children's services to accomplish this."

-CatholicCare

"I think that the course reinforced information that I already knew. It made me reassess some of the ways in which I use this information and how it can be delivered via customer service in a better way. I hope that it will make me pause and think before I speak or act. David was very easy to interact with and it was a light heart'd day."

-Daramalan College

"The course was excellent and the trainer was awesome. He was very knowledgeable and was able to relate the issues specified to our particular environment which was very helpful."

-Jones Lang Lasalle

"The Customer Service course was great (I have attended 3 courses this year with Derrick and he is a great trainer), although this course included a lot of conversation with regards to dealing with difficult people, as opposed to customer service as such."

-MAPEI AUSTRALIA

"In over 30 years of Customer Service roles, some of those in Management, this training is the best I have received. The day was fun, fast-paced and entertaining. The facilitator was engaging, smart, knowledgeable, and interesting. The topics covered were relevant for not only customer service roles but any role which involves a people-customer focus. This training has given our workplace a benchmark to create policies on phone etiquette, face-to-face customer service as well as employer expectation on dress, appearance and appropriate behaviour. I would thoroughly recommend this company to any business looking to improve their customer service standards."

"Very well presented and content relevant and insightful."

-Assisi Catholic College

"Deidre was AMAZING! She is such a good teacher and definitely made the classes fun and informative."

-Computer Merchants

"Karen was fantastic and did a great job, especially managing some strong personalities in the group! a day well spent, thanks Karen :-)"

-Fusion5 (VIC)

"Course was great, learnt that I rush some jobs and I need to slow down, this will help me provide better and higher customer service."

-Jones Lang Lasalle

"Karen was absolutely amazing!!! She is so positive and fun. She totally knows how to connect with each person in the room and to make them feel comfortable and valued. The day ran so quickly, no time to feel bored at all. This was my first course of this type. I look forward to doing and learning more. So professional!!!"

-Royal Academy of Dance Sth Qld Regional Advisory Panel

"I went in skeptical as my position doesn't require phone contact on a regular basis (only about 3-5+ calls/wk) so I just tried to relate it to the outside world of interacting with family & the general public. As I have rated, I thought Troy did a great job."

"I found the course most interesting especially are the different people- eg Coach - the trainer was extremely engaging."

"Our trainer was upbeat & knowledgeable. There were new things I learnt from the course which would be helpful in the job."

-QML Pathology

"Given the varied degrees of staff, I think the presenter did a great job to provide core information on Customer Service."

-Department of Commerce (WA)

"Thanks for the manual, long read but comprehensive."

"Overall, the training was relevant to my line of work."

-Wellways Healthcall

"Particularly useful in how to better prepare yourself for phone call/stress in and out of work."

-Department of Commerce (WA)

"I was very happy with the course and found it very interesting and provided ideas and solutions that I will use in future. Having previously attend an 'in-house' session on same subject, I found this to be far better and the trainer was great!"

-Fusion5 (VIC)

"Most useful part of this course for me was the strategies for helping an upset customer, the cultural differences and on the objective and subjective Language."

-Moonee Valley Racing Club

"The course was beneficial to everyone who was there. Understanding and constructive ways to use different idea's in customer service."

-SRG Finance

"I liked the interactive aspect of the training."

"I found Anita to be an excellent/positive trainer. The course itself was well thought out and met the needs of our company."

-RCPAQAP

"Customer service covers much more than I imagined and included a valuable look at team members profile. The co-ordinator created an environment that encouraged participation from everyone which had a positive impact on the team improving respect and cohesion."

-Department Of Finance

"Candy is engaging, enthusiastic and funny."

"Trainer was excellent and engaging."

-EIS Health

"Anne is an exceptional trainer and very knowledgeable. I will recommend her to my family and friends."

-Medilife

"Trainer was excellent, very enjoyable and i thoroughly enjoyed the training."

-Cavpower

"Course material was broader and more useful than the course title would suggest, largely because of the personal experience / knowledge of the presenter."

-Serraview

"Helen was great, very well run course and informative."

-DriveMyCar

"Most useful part of the course was learning how to deal with awkward customers and situations."

-Hoxton MPM

"Best course I have ever been to. Richard did an awesome job!"

-All Brands Toys Pty Ltd

"Learning about the rule of 3 was useful and knowing this can help me with my day to day work tasks."

"I was impressed with the knowledge of the trainer. She engaged with the group very well."

-Data Action Pty Ltd

"I thought Gina was one of the best trainers I have ever had and she provided an alternative method of lecturing about course content while keeping her audience engaged and enthusiastic."

"The course was insightful. I found the session was run very well, showed different approach that was relevant to our teams needs and was a full day that kept the group engaged and interested."

-SafeWork SA

"The whole course was good, our trainer kept us all involved and made it easy for us to understand."

-Corinthian Doors (Australia) Pty Limited

"The focus on the importance of the individual and ownership was of most value."

-Shire of Cardinia

"The trainer was absolutely fantastic. There was only myself and one other girl which I think made the trainer's job a little easier but the trainer made us feel welcome and comfortable and was very supportive and open to hearing our thoughts, ideas and opinions. I would 110% recommend her and the course she taught to others."

-Parliament of Victoria - Department of Parliamentary Services

"Richard was absolutely wonderful, he tailored the experience to suit our industry needs and asked questions to clarify if the situation suited us. He was enthusiastic and very personable. He was great!"

"Listening exercises were great for understanding how communication works."

-Queensland Vet Specialists

"Gina really got the group's undivided attention, good combination of presentation and participation."

-Data Action Pty Ltd

"I found the way that Ash encouraged discussion to be particularly effective. These are conversations that the staff at WAIFS have been needing to have for a long time and it was really good to finally have these take place."

"I enjoyed group work very much. It gave me the chance to discuss important topics with all my colleagues and have a better understanding of my colleagues attitude towards our job."

-WA Institute Of Further Studies

"Joe was very informative. As our training course had only two people he was able to cater the content to our relevant fields. He was good at facilitating discussion and offered a lot of insight."

-QBE Insurance

"Found the course user friendly and easy to relate to. Joseph was able to draw good class involvement and made the day enjoyable."

-Wesley Mission

"I found this course to be really beneficial, not only helpful with my current job but something I could utilise in all aspects of my life - More like a self help, life coaching/mentoring course - Gave me a bit of perspective. Thoroughly enjoyed course and had me thinking outside my norm."

"I enjoyed the course as it gave me reminders and tips on how to give better customer service. Reactivated my thinking and made me realise some things you just do automatically without even thinking for customers. Loved the section on Five Levels of Focus."

"Information was informative."

-Spectrum Brands

"The trainer managed to 'get everyone on-board' most efficiently. Within a short time, staff were talking to each other and grappling with the way we deal in Customer relations at the College. It was a most successful session."

"Good Course and very informative."

"Activities are good and hands-on,related to work place. we cant use same strategies all the time. Learn how to handle difficult customer."

"Certain sections of the PD were great Learning the Profile Markers- people focused."

-Independent Schools Victoria

"Joe was a great trainer. Has so much knowledge. I found it interesting learning about how the brain works and how that can help in customer service."

-Bailey Property & Livestock

 

"Course was engaging and very informative. We were shown lots of tools to help us better ourselves as customer service representatives."

Bureau Of Meteorology

"Ash was a great trainer ,he made it enjoyable for us."

"Very informative. I enjoyed every aspect."

City Of Vincent

"Karen was fantastic, would definitely use her again. Would like to spend more time on time management and organization. That small factor aside, the course was excellent!!"

"Overall, it was very informative."

Victoria University