In this age of fast changing technology, email is the preferred and often most efficient form of business communication.  Yet many organisations in Australia overlook the etiquette framework that should be in place when using this very important business communications tool.

The PD Training Email Etiquette training course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more.  Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers.

This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.

This is an instructor-led class that you can attend from home or your office. 

We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.

These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.

Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs   see our outcomes in the reviews.

**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!

Email Etiquette Training Course - Online Instructor-led 3hours
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Your Learning Outcomes
Email Etiquette Training Course - Online Instructor-led 3hours


In this course you will:

  • Master effective email structures to achieve clarity and successful communication
  • Learn to write for the reader, starting with effective subject lines
  • Make the most of 'email estate'
  • Carefully consider the email recipients
  • Learn to work within principles or 'rules of thumb' to ensure professional, clear & effective emails
  • Perfect grammar because it matters
  • Format messages for readability
  • Master the inbox using some core principles and email functions
Duration: 0.5 day course



Reviews

Email Etiquette Training Course - Online Instructor-led 3hours Reviews:

"The training session went very well and the trainer delivered the session in a very effective way."

TWB Chartered Accountants

 

"Our trainer was great good in engaging the team to talk. I would recommend the course and trainer to others - THANK YOU!"


-Yooralla


 

"Lynn was great, the way that she delivered the content was interesting and engaging."


-Clarendon Homes


 

"Very good trainer, now looking at other courses you offer to see if any others would be an advantage to me."


-Aqua-Tech Drinking Water Solutions


 

"The trainer was lovely and very personable. Would highly recommend her."


-Dimple Care


 

"Well presented course. I found it very helpful as a refresher for emails; to help sort and prioritise , being mindful of my audience."


"Karen is a very enthusiastic trainer & I can tell she enjoys what she does. She kept the training interesting & engaging, I learnt a lot!"


"Our trainer was knowledgeable , enthusiastic and delivered quality answers to all our questions, gave great examples for us to relate to."


-ADA Pty LTD


 

"The course is so great that it has broadened and improved my computer skills and know the appropriate words to use when dealing with costumers and work colleagues."


"Over all the course was really good. Anne was very friendly and built a great rapport with all of my class."


"Thanks Ann for being a great trainer for the AirRoad staff. Look forward to having you back sometime."


"Overall it was a great learning experience for me and helps me a lot how to send email with great response and respect."


-Airroad


"Excellent Presenter. Kept the topic interesting and kept the energy in the room."


-Rampage Group




 QLD Competition Authority logo

The training session went very well and the trainer delivered the session in a very effective way

-TWB Chartered Accountants


Yooralla logo
Our trainer was great good in engaging the team to talk. I would recommend the course and trainer to others - THANK YOU!

-Yooralla
 

Clarendon Homes logo
Lynn was great, the way that she delivered the content was interesting and engaging.

-Clarendon Homes


More happy clients



Course Outline
Email Etiquette Training Course - Online Instructor-led 3hours

Download Email Etiquette Training - Online Instructor-led 3hours Course Outline

Foreword:

An international workplace survey has found that 83% of Australians use email, the Internet, or both while at work and most are convinced it makes them more productive.

 

With this growing trend in modern business communication within Australia, the explosion of unnecessary and time-wasting emails was one of the biggest sources of complaints. Some 35% of workers said they received high levels of emails that were either time wasting or unnecessary. This evidently points to the volume of emails that are directed to people without having a clear purpose.

 

In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilised effectively in the workplace. It is also vital that organisations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties and illegal use of the Internet.  

 

Email Etiquette Training Course - Online Instructor-led 3hours - Lesson 1
Create Structure for Success
  • Forward-To-CC-BCC
  • Urgent
  • ! High Importance vs Low Importance
  • Subject
  • Salutation
  • Introduction – Body – Conclusion
  • Signature
  • Draft
  • Time Delays
Email Etiquette Training Course - Online Instructor-led 3hours - Lesson 2
Rules of Thumb
  • Effective Subject lines: Tell Me What You Need
  • One Page View Only
  • Average 15 Words per Sentence
  • As Short as Possible – Avoid Extra Words
  • 2 – 3 Lines per Paragraph Maximum
Email Etiquette Training Course - Online Instructor-led 3hours - Lesson 3
Grammar Perfect
  • Using Spell Checker
  • Check for Simple Sentences
  • Use the Active Voice
  • Use of Punctuation
  • Use of Emoticons
  • Use of Text Talk
Email Etiquette Training Course - Online Instructor-led 3hours - Lesson 4
Formatting your Email Message
  • Email Style
  • Writing the Email
  • Selecting Your Format Settings
  • Choose the Right Font
  • Select Appropriate Colours
  • Enhancing Readability
  • Avoid All Upper – or Lowercase Letters
  • Arranging Text into Vertical Lists
  • Sending Attachments with Care

In-House Training We’ll focus on what matters most to you and tailor to your context


Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you if you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Public Class Dates for
Email Etiquette Training Course - Online Instructor-led 3hours

Details:

  • Time: 07:00 AM - 10:00 AM
  • Small classes, average 5 people, max 16
  • Pay on Invoice or by Credit Card

Questions:

  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)

UNLIMITED TRAINING FOR AN
ENTIRE YEAR FOR LESS THAN THE
COST OF 3 DAYS OF TRAINING

learn more

Location Date 1 Date 2 Date 3 Date 4
The Cloud
Login, Worldwide The Cloud WWW 0000
August 27
0.5 day course
MYR1250.00
Filling fast
September 18
0.5 day course
MYR1250.00
Filling fast
September 29
0.5 day course
MYR1250.00
Filling fast
October 13
0.5 day course
MYR1250.00
Filling fast

When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Not exactly what you needed? Try other courses in the Live online & Hybrid Courses Category

 
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