Communication Skills Training Course

In today’s competitive business world, whether you are working in a huge corporation, an SMB, or even in a home-based firm – you should possess superior communication skills in order to be successful. The ability to communicate effectively does have a profound positive impact on your professional life and even in your personal life as well.

The main objective of this Communication Skills training course from PD Training is to enhance your ability to impart information, engage and persuade during various situations. PD Training offers you practical, effective tools to enable clear and effective communication, regardless if it is a face-to-face interaction or an email exchange. Keep in mind, being able to connect with others is a crucial component of a lasting success.

This engaging and highly practical training course is available now throughout Malaysia and Kuala Lumpur.

This Communication Skills training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.

Download PDF Outline

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4.66 out of 5 from 125 responses

Your Learning Outcomes

In this course participants will:

Gain insight into their personality type and communication preferences, using our proprietary profiling tool
Learn to recognize other people's personality types and communication preferences
Learn to adjust your own communication approach based on need and situation
Understand barriers to effective communication and how to overcome them
Learn how to effectively utilize tone
Master the S.T.A.R. method for speaking on the spot
Learn to use body language appropriately
Learn to listen actively and effectively
Gain insight into asking open questions
Become a more effective communicator through the use and application of practical tools

Duration: 1.0 day course Live Online Experts

Reviews

Communication Skills Training Reviews:

"The tool on communication styles is very useful and interesting."

Petronas

"It is a good training and can build up a positive way to do something."

-ARBURG Sdn Bhd

Course content and facilitator very professional and relevant to our needs. Delivery was flexible to suit current business requirements.
-John Allison/Monkhouse Funeral Directors

It was all very informative and very relevant to our line of work.
-Endeavour Foundation

The most useful part of the course was the appeal to my staff members who are aged between 17-55. I really appreciated that Troy the trainer adapted the course to suit our needs. We will definitely look at booking future courses with PD training:)
-Bindarra Daycare

Jill related to the group extremely well and delivered an interesting course content.
-A.H. Beard

It was evident that the trainer had a lot of experience on the subject, was attentive and responded to questions in a clear and unbiased manner. If that is an indication of the other trainers than we will be in touch.
-ASP Ship Management

Very happy with the training especially our Trainer Jack. Its great to have flexibility and understanding to the training schedules where we had an in-house Saturday training to suit our business needs. He made the training fun and productive. Will definitely recommend for others to use.
-Mariana Shipping

Will recommend for any supervisor or team leader with in DHL.
-DHL Supply Chain

Book was good to keep for reference about communicating with different personalities. Thanks :) Hey communication is a two way street... this is a course our entire workforce will be doing.
-Borehole Wireline

It was very beneficial to find out the different personality types with in our team. Ann was a fantastic trainer and made the 3hrs very enjoyable.
-Your World Aged Care Services Australia Pty Ltd

It was a knowledgeable session. I am glad I attended, as I found out about my personality style and that of others.
-Intelerad

One of the best training sessions I have attended.
-Contract Resources

We have another class today, but this was the best training course I have ever attended.
-Offshore Marine Services

I thoroughly enjoyed the course and will take away a lot of useful ideas. Alexandra certainly knows her subject.
-Metcash/IGA

The day was fully informative and material delivered in an excellent way.
-Metcash/IGA

Julie was great. She was very keen to discuss our issues, but was very solutions driven and as a result we walked away with practical ways and new procedures to tackle any issues we have. This was terrific!
-Iceworks Design Pty Ltd

Learnt a lot! And had a really good time.
-Nak Hair

Anne was very good. She was very quick to respond and was very relevant! she answered every question and the discussion was thorough but not boring. She is very smart and very good at her job.
-Fertility First

The interaction required with all of us attending the course was fun and brought out our thoughts on things that were relevant to us in the course. It was a great day Thank you!
-Corbett Homes

For me the course was valuable in learning more about how I communicate with others and providing me with the skills to be more assertive and express my view points to others. The day was fantastic, as it was focused on everyoneÆs own ideas of where they required support and extra resources to use. Our trainer was brilliant, she was a true professional when it came to listening to everyone and their own ideas of where they needed support, even the not so forthcoming ones. I really enjoyed the day, and took home some very valuable tools that I can use with colleagues, committee members and parents who access our service. I feel with time I can strengthen and develop my own assertiveness and skills for saying no and not feeling guilty later on for doing so.
-Eureka Community Kindergarten Association

I thought the training was very beneficial and really enjoyed myself.
-Hyder Consulting

Found that the trainer was very good and perceptive with the group. Thanks very much for a great and insightful day.
-Roadtek

The information was real and relevant. It was delivered in a logical manner. I was able to keep up and understand all the content. And found myself wanting to learn more and look into further education.
-Sanity Entertainment

The course was better than I thought it would be. It was great that the number of attendees was small.
-Royal Academy of Dance

Very good training. I gained a lot from the trainer as well as the training itself thank you.
-Queensland Rail

I found the whole day very interesting. I was jut great to be able to communicate with the educator to be able to feel free and comfortable to ask questions and for the educator to take the time to work with us. I would fully recommend this course to my work facility.
-Scalabrini Village Limited

Fantastic, Anne was amazing and worked really well with the group. She was even willing to stay back after the session had finished to discuss specific questions and situations.
-Metcash

Scott's delivery was clear, personalised and to the point. this made the content easy listening and just as easy to absorb. Great job Scott!!
-Capricorn Society

Great course. I really enjoyed it and got a lot out of the course.
-Australian Broadcasting Corporation

The contents of the course were relevant for me as I could use what I have learnt to apply it in my daily work.
-Ward Group of Companies

I found the course to be very interesting and helpful. I liked the small group size and have learned a lot. I have already recommended the course to my colleagues and cannot speak highly enough of Anne. Many thanks!
-Chimu Adventures

More happy clients

Download Course Outline (PDF)

This communications training course helps people in business communicate appropriately and clearly in all situations. This is a great course for everyone as the benefits can have a positive effect on every aspect of life.

Learn to understand how you communicate, how others communicate and how to adjust to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences and overcoming communication barriers.

This interpersonal communication course will ensure your colleagues receive your message clearly and improve your workplace relationships in general. If you have never completed a communications course of this type you are missing out on understanding fundamental concepts that will have a profound effect on your life and success in the workplace.

Course Outline for Communication Skills Training

See the Live Online tab for the course outline for the live online course

Topic 1 Communication is key to success 5 Habits of Highly Effective Communicators Reflection	Topic 2 REACH – Communication Evolution Tool Adjusting your style for a better approach: Communicating when stressed Reflection
Topic 3 Bridge the Gap to Communication Barriers The Communication Process Types of Barriers Self-Awareness – Johari Window Reflection	Topic 4 Beyond Verbal Communication Understanding the Mehrabian Study All About Body Language Para-Verbal Communication Skills The Power of Pitch The Truth about Tone The Strength of Speed Reflection
Topic 5 Active Listening 8 Common Barriers to Effective Listening and how to overcome them Quadrant of cognitive/explanatory styles Understanding Active Listening Sending Good Signals to Others Ladder of Inference Reflection	Topic 6 Asking Good Questions Open Questions Closed Questions Probing Questions Reflection
Topic 7 Speaking Like a STAR S = Situation T = Task A = Action R = Result Using “I” Messages Active Constructive Response - ACR Reflection	Topic 8 Reflections Create an Action Plan Accountability = Action

In-House Training - We’ll focus on what matters most to you and tailor to your context

Face-to-Face, Live Online, or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people connecting online, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator

3-hour Power Sessions

Full-day training

Conferences

At your workplace

In our Training Rooms

In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Generates Sign in Sheet

(So you don’t have to)

Generates Branded Flyer

If you want to ‘promote’ internally

PDF’s of Certificates

(can be co-branded with your logo)

Collects and Reports feedback

(So you don’t have to)

Complete Results Dashboard

(including trainer insights)

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Outstanding learning that people can do in the flow of work

Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
Rigourous review process
Only $11.00 per course per person per year.
Or get the $110.00 bundle and save.

Bite Size learning that people love

Purchase the microlearning bundle

Communication Skills Training Course - Lesson 1 Getting to know yourself - CHOIce What is your personality type? What are your communication preferences? What are your communication tendencies?	Communication Skills Training Course - Lesson 2 Understanding others - CHOIce What other personality types are out there? What are their communication preferences? What are their communication tendencies?
Communication Skills Training Course - Lesson 3 Making allowance for others CHOIce and circumstance Consider your approach: What is the receiver's CHOIce? What type of message are you delivering? Is sensitivity, personal touch, speed, evidence, privacy or public acknowledgement most important? Develop strategies for future application	Communication Skills Training Course - Lesson 4 Understanding Communication Barriers An Overview of Common Barriers Language Barriers Cultural Barriers Differences in Time and Place
Communication Skills Training Course - Lesson 5 Paraverbal Communication Skills The Power of Pitch The Truth about Tone The Strength of Speed	Communication Skills Training Course - Lesson 6 Non-Verbal Communication Understanding the Mehrabian Study All About Body Language Interpreting Gestures
Communication Skills Training Course - Lesson 7 Speaking Like a S.T.A.R. S = Situation T = Task A = Action R = Result Summary	Communication Skills Training Course - Lesson 8 Active Listening Skills Seven Ways to Listen Better Today Understanding Active Listening Sending Good Signals to Others
Communication Skills Training Course - Lesson 9 Asking Good Questions Open Questions Closed Questions Probing Questions	Communication Skills Training Course - Lesson 10 Appreciative Inquiry The Purpose of AI The Four Stages Examples and Case Studies
Communication Skills Training Course - Lesson 11 Mastering the Art of Conversation Level One: Discussing General Topics Level Two: Sharing Ideas and Perspectives Level Three: Sharing Personal Experiences Our Top Networking Tips	Communication Skills Training Course - Lesson 12 Conversational Psychology Understanding Precipitating Factors Establishing Common Ground Using “I” Messages

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