In today’s competitive business world, whether you are working in a huge corporation, an SMB, or even in a home-based firm – you should possess superior communication skills in order to be successful. The ability to communicate effectively does have a profound positive impact on your professional life and even in your personal life as well.

The main objective of this Communication Skills training course from PD Training is to enhance your ability to impart information, engage and persuade during various situations. PD Training offers you practical, effective tools to enable clear and effective communication, regardless if it is a face-to-face interaction or an email exchange. Keep in mind, being able to connect with others is a crucial component of a lasting success.

This engaging and highly practical training course is available now throughout Malaysia and Kuala Lumpur.

This Communication Skills training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.

Your Learning Outcomes

In this course participants will:

Gain insight into their personality type and communication preferences, using our proprietary profiling tool
Learn to recognize other people's personality types and communication preferences
Learn to adjust your own communication approach based on need and situation
Understand barriers to effective communication and how to overcome them
Learn how to effectively utilize tone
Master the S.T.A.R. method for speaking on the spot
Learn to use body language appropriately
Learn to listen actively and effectively
Gain insight into asking open questions
Become a more effective communicator through the use and application of practical tools

4.7/5

from 125 responses

Download PDF Outline Duration: 1.0 Days

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PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

"The tool on communication styles is very useful and interesting."

Petronas

"It is a good training and can build up a positive way to do something."

-ARBURG Sdn Bhd

Course content and facilitator very professional and relevant to our needs. Delivery was flexible to suit current business requirements.
-John Allison/Monkhouse Funeral Directors

It was all very informative and very relevant to our line of work.
-Endeavour Foundation

The most useful part of the course was the appeal to my staff members who are aged between 17-55. I really appreciated that Troy the trainer adapted the course to suit our needs. We will definitely look at booking future courses with PD training:)
-Bindarra Daycare

Jill related to the group extremely well and delivered an interesting course content.
-A.H. Beard

It was evident that the trainer had a lot of experience on the subject, was attentive and responded to questions in a clear and unbiased manner. If that is an indication of the other trainers than we will be in touch.
-ASP Ship Management

Very happy with the training especially our Trainer Jack. Its great to have flexibility and understanding to the training schedules where we had an in-house Saturday training to suit our business needs. He made the training fun and productive. Will definitely recommend for others to use.
-Mariana Shipping

Will recommend for any supervisor or team leader with in DHL.
-DHL Supply Chain

Book was good to keep for reference about communicating with different personalities. Thanks :) Hey communication is a two way street... this is a course our entire workforce will be doing.
-Borehole Wireline

It was very beneficial to find out the different personality types with in our team. Ann was a fantastic trainer and made the 3hrs very enjoyable.
-Your World Aged Care Services Australia Pty Ltd

It was a knowledgeable session. I am glad I attended, as I found out about my personality style and that of others.
-Intelerad

One of the best training sessions I have attended.
-Contract Resources

We have another class today, but this was the best training course I have ever attended.
-Offshore Marine Services

I thoroughly enjoyed the course and will take away a lot of useful ideas. Alexandra certainly knows her subject.
-Metcash/IGA

The day was fully informative and material delivered in an excellent way.
-Metcash/IGA

Julie was great. She was very keen to discuss our issues, but was very solutions driven and as a result we walked away with practical ways and new procedures to tackle any issues we have. This was terrific!
-Iceworks Design Pty Ltd

Learnt a lot! And had a really good time.
-Nak Hair

Anne was very good. She was very quick to respond and was very relevant! she answered every question and the discussion was thorough but not boring. She is very smart and very good at her job.
-Fertility First

The interaction required with all of us attending the course was fun and brought out our thoughts on things that were relevant to us in the course. It was a great day Thank you!
-Corbett Homes

For me the course was valuable in learning more about how I communicate with others and providing me with the skills to be more assertive and express my view points to others. The day was fantastic, as it was focused on everyoneÆs own ideas of where they required support and extra resources to use. Our trainer was brilliant, she was a true professional when it came to listening to everyone and their own ideas of where they needed support, even the not so forthcoming ones. I really enjoyed the day, and took home some very valuable tools that I can use with colleagues, committee members and parents who access our service. I feel with time I can strengthen and develop my own assertiveness and skills for saying no and not feeling guilty later on for doing so.
-Eureka Community Kindergarten Association

I thought the training was very beneficial and really enjoyed myself.
-Hyder Consulting

Found that the trainer was very good and perceptive with the group. Thanks very much for a great and insightful day.
-Roadtek

The information was real and relevant. It was delivered in a logical manner. I was able to keep up and understand all the content. And found myself wanting to learn more and look into further education.
-Sanity Entertainment

The course was better than I thought it would be. It was great that the number of attendees was small.
-Royal Academy of Dance

Very good training. I gained a lot from the trainer as well as the training itself thank you.
-Queensland Rail

I found the whole day very interesting. I was jut great to be able to communicate with the educator to be able to feel free and comfortable to ask questions and for the educator to take the time to work with us. I would fully recommend this course to my work facility.
-Scalabrini Village Limited

Fantastic, Anne was amazing and worked really well with the group. She was even willing to stay back after the session had finished to discuss specific questions and situations.
-Metcash

Scott's delivery was clear, personalised and to the point. this made the content easy listening and just as easy to absorb. Great job Scott!!
-Capricorn Society

Great course. I really enjoyed it and got a lot out of the course.
-Australian Broadcasting Corporation

The contents of the course were relevant for me as I could use what I have learnt to apply it in my daily work.
-Ward Group of Companies

I found the course to be very interesting and helpful. I liked the small group size and have learned a lot. I have already recommended the course to my colleagues and cannot speak highly enough of Anne. Many thanks!
-Chimu Adventures

More happy clients

Plus you’ll also receive:

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

REACH
Profiles

For every participant
valued at $199 each

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Communication Skills Training Now

This communications training course helps people in business communicate appropriately and clearly in all situations. This is a great course for everyone as the benefits can have a positive effect on every aspect of life.

Learn to understand how you communicate, how others communicate and how to adjust to meet their needs. Discover how effective communication is greatly improved by understanding communication preferences and overcoming communication barriers.

This interpersonal communication course will ensure your colleagues receive your message clearly and improve your workplace relationships in general. If you have never completed a communications course of this type you are missing out on understanding fundamental concepts that will have a profound effect on your life and success in the workplace.

See the Live Online tab for the course outline for the live online course

Course Outline for Communication Skills Training

After completing this course, participants will have learned to:

Topic 1

Communication is key to success

5 Habits of Highly Effective Communicators
Reflection

Topic 2

REACH – Communication Evolution Tool

Adjusting your style for a better approach:
Communicating when stressed
Reflection

Topic 3

Bridge the Gap to Communication Barriers

The Communication Process
Types of Barriers
Self-Awareness – Johari Window
Reflection

Topic 4

Beyond Verbal Communication

Understanding the Mehrabian Study
All About Body Language
Para-Verbal Communication Skills
The Power of Pitch
The Truth about Tone
The Strength of Speed
Reflection

Topic 5

Active Listening

8 Common Barriers to Effective Listening and how to overcome them
Quadrant of cognitive/explanatory styles
Understanding Active Listening
Sending Good Signals to Others
Ladder of Inference
Reflection

Topic 6

Asking Good Questions

Open Questions
Closed Questions
Probing Questions
Reflection

Topic 7

Speaking Like a STAR

S = Situation
T = Task
A = Action
R = Result
Using “I” Messages
Active Constructive Response - ACR
Reflection

Topic 8

Reflections

Create an Action Plan
Accountability = Action