Facilitation Skills

What is the role of a facilitator in an organization in Malaysia? A good facilitator is the one who plans, guides and manages a team event in order to make sure that the team’s objectives are achieved effectively, with clear thinking, full involvement and complete buy-in from every person who is concerned. A facilitator must possess excellent facilitation skills to create better, timelier decisions, promote fairness, and to manage meetings and planning sessions for timely and productive outcomes.

Hence, if you are a team leader who is accountable for guiding a team then this dynamic course is for you!  This Facilitation Skills training course from PD Training teaches practical techniques to enhance your facilitation abilities, so that the team can accomplish a victorious decision, resolution or conclusion. This course is available now in Kuala Lumpur and throughout Malaysia.

Looking for something more advanced? Try the Advanced Facilitation Skills Training Course

This Facilitation Skills training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.

Click on the Group Training Quote button, or contact us today for a free personalized quote!

Your Learning Outcomes

After completing this course participants will be able to:

  • Define facilitation & identify its purpose
  • Understand the benefits of good facilitation
  • Master the role & focus of a facilitator
  • Differentiate between process & content of a group discussion
  • Learn effective tools for preparing for an effective facilitation session
  • Master techniques for effective facilitation from Tuckman & Jensen's stages of group development (forming, storming, norming & performing)
  • Learn how to help a group reach a consensus and a final solution, by encouraging participation
  • Practice techniques for dealing with disruptions, dysfunctions & difficult people in a group setting
  • Define what interventions are, when they are appropriate and learn how to implement them
Duration: 1.0 day course Live Online Experts


Facilitation Skills Reviews:

Really loved Kelli's presentation style.

-Uniting Care Community

I got a lot out of the sessions and am grateful for some of the tools that can help me in the future. Thank you very much. the course was relevant to my needs and the trainer was engaging and knowledgeable - never a dull moment and wasn't pushed into doing things or put on the spot. enjoyed the 2 day session and didn't think 'oh no I have another day of this!'

-Office of the Registrar of Indigenous Corporations

Kelli was an excellent presenter/trainer- very knowledgeable and also made the training interesting and enjoyable. I learnt quite a lot through the training and felt very encouraged by Kelli, who was very helpful. I will definitely be passing on good feedback to my organization and contacts.

-Uniting Care Community

Very happy with the training delivery package. Will recommend. Thank you PD. Good material that will be useful in my role.

-Pacific National

I liked the structure of the course. Wasn't too formal.

-Browns Plains State School

I enjoyed this course. I found it simple but very informative. thanks.

-De Poi Consulting

Very happy with the learning style, contact and interaction from the facilitator.

-QMI Solutions

We want more! please come back and do some more work with smaller groups.

-QMI Solutions

Our trainer was excellent. She tailored the day to our particular needs, and she was very flexible - allowing us extra time to discuss issues of most relevance to us. She was engaging and very adept at making people feel very comfortable talking about themselves and issues in a way that work colleagues might find difficult ordinarily. I cannot recommend her highly enough as a trainer.

-Department of Environment and Resource Management

Presentation of the training was to a very high standard!!! Very impressed!

-Department of Environment and Resource Management

Practical application in the course, scenarios and discussions were spot on. The instructor/facilitator lead by example throughout. Haven't looked at the student manual. I thought the trainer was excellent.

-Biota Holdings

I found the group exercises ("lost in a blizzard" and passing the ball in 2s) were very effective in illustrating the concepts of teamwork and SMART.

-Biota Holdings

Very helpful application ideas to help make our presentations more professional and poignant.


Feel very grateful to have had the opportunity to have one on one training with Rini who was very knowledgeable, and thorough in meeting my specific needs.

-Western Australian Institute

An Excellent course that reinforced facilitation skills and the highly experienced trainer taught using real life relevant examples.

-TAL – Life Insurance

The second half of the course was exactly what I was after. My needs were a little different than the rest of the class, but our trainer, Jack, took the time to make sure all my questions were answered. It was a very powerful and fulfilling day. A five star day...!

-Empire Aubusson Rugs

More happy clients

Download Course Outline (PDF)

Facilitation is often referred to as the new cornerstone of management philosophy. With its focus on fairness, and creating easy decision making, proper facilitation can help any organization in Malaysia to make better decisions and create better environments for staff creativity and productivity.

Learn key skills like what is the role of a facilitator, the difference between process and content, effective tools that can be used, bringing the group to a consensus and much more.

This Facilitation training course will give participants an understanding of what facilitation is all about, as well as some tools that they can use to facilitate small meetings, training courses or brainstorming sessions and team building events.

Looking for something more advanced? Try the Advanced Facilitation Skills Training Course

Course Outline for Facilitation Skills

See the Live Online tab for the course outline for the live online course

Topic 1
The Peaceful Warrior
  • The Role and Purpose of Facilitating
  • The Limits of Facilitation
  • Qualities of Effective Facilitation
  • REACH Review – Facilitation Preferences
  • Reflection
Topic 2
Just Add People and Stir
  • The Ideal World
  • The Real World
  • Reflection
Topic 3
Trusting in the Process
  • Preparation
  • Starting Off
  • The Middle Bit
  • The End Bit
  • I Never Agreed to That! (keeping records)
  • Reflection
Topic 4
Making Decisions
  • Tell Me Again, Why are We Here?
  • Divergent and Convergent Thinking
  • Building Consensus and Inclusive Solutions
  • Reflection
Topic 5
Maximising Interaction
  • Exercising Control
  • Encouraging Participation
  • Dealing with Challenges
  • Reflection
Topic 6
Virtual facilitation
  • Preparation
  • Technology
  • Maintaining Engagement
  • Reflection
Topic 7
  • Create an Action Plan
  • Accountability = Action
  • References

In-House Training - We’ll focus on what matters most to you and tailor to your context

Face-to-Face, Live Online, or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people connecting online, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

PDT Training Management Centre Logo

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Upcoming Live Online Classes

Live Online
3-hour course
11:00 AM - 2:00 PM Asia/Kuala_Lumpur
13 March
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15 May
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5 July
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11 September
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Download Live Online Course Outline (PDF)

Course Outline for Facilitation Skills Training - Online Instructor-led 3hours

Topic 1
Making Decisions
  • Tell Me Again, Why are We Here?
  • Divergent and Convergent Thinking
  • Building Consensus and Inclusive Solutions
  • Reflection
Topic 2
Maximising Interaction
  • Exercising Control
  • Encouraging Participation
  • Dealing with Challenges
  • Reflection
Topic 3
Virtual facilitation
  • Preparation
  • Technology
  • Maintaining Engagement
  • Reflection


  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware available in the App
  • Live online interactive session with an expert trainer


When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year.
  • Or get the $110.00 bundle and save.
Bite Size learning that people love
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