This Knowledge Management (KM) training course teaches you how to implement an efficient method of taking advantage of the knowledge assets and intellectual resources of the employees for organizational success. This Knowledge Management course from PD Training teaches the creation of a system that captures knowledge purposefully for incorporating into business strategies, policies, and practices at all levels of the organization.

This course helps construct the knowledge competence of the organization by improving, systematizing, retaining and making use of the intellectual resources of the employees. Such intellectual resources are acknowledged as an important competitive edge and a driver of effectiveness for every organization.

This course is available now throughout Malaysia, including Kuala Lumpur.

This Knowledge Management (KM) training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.

Contact us today for a quote.

Your Learning Outcomes
Knowledge Management (KM) Training Course

  • Describe the concepts behind knowledge management
  • Examine the Do's and Don'ts of successful knowledge management
  • Interpret the knowledge management lifecycle
  • Identify the knowledge management paradigm
  • Learn about the knowledge management models
  • Build a rationale for KM in a company
  • Develop a KM implementation in a company
Duration: 1.0 day course



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Course Outline
Knowledge Management (KM) Training Course

Download Knowledge Management (KM) Course Outline

Foreword:

Today’s culture thrives on knowledge. Possessing knowledge gives advantages in making the right decision or strategy to implement. The Internet distributes knowledge at split-second rates. Laptops, tablets and smart phones bring knowledge to our fingertips. As the old adage says, “knowledge is power.”

Organizations have a wealth of knowledge accessible through the people they touch internally, like employees, and externally, like customers. Organizations that allow knowledge to go unmanaged may be giving their competitors the upper hand in the market. The organization that is able to capture, store, and retrieve knowledge effectively is then capable of learning as an organization. A learning organization is one where employees are empowered to change and develop new methods, thoughts, and strategies that will advance the mission of their organization.

Knowledge Management is the establishment of a system that captures knowledge purposefully for incorporating into business strategies, policies, and practices at all levels of the company. This course will teach the learner how to initiate a knowledge management program at work. When it comes to knowledge management, any organization is able to implement a strategy. Wherever there are humans working together for one goal, there is knowledge to be harvested, stored, and dispensed as needed.

Knowledge Management (KM) Training Course - Lesson 1
Getting Started
  • Workshop Objectives
Knowledge Management (KM) Training Course - Lesson 2
Understanding Knowledge Management (KM)
  • What is Knowledge
  • What is Knowledge Management
  • A Brief History
  • Applications in the Workplace
Knowledge Management (KM) Training Course - Lesson 3
Do's and Don'ts
  • Data, Information and Knowledge
  • The Tacit Mode
Knowledge Management (KM) Training Course - Lesson 4
The KM Life Cycle
  • Understanding Episodes
  • Acquisition
  • Knowledge
  • Integration
Knowledge Management (KM) Training Course - Lesson 5
The New KM Paradigm
  • Paradigms of the Past
  • The New Paradigm
  • Implications and Applications
  • The Knowledge Management End Game
Knowledge Management (KM) Training Course - Lesson 6
KM Models
  • The Nonaka and Takeuchi Model (SECI)
  • Wiig Model
  • Kakabadse Model
  • Boisot Model
Knowledge Management (KM) Training Course - Lesson 7
Building a KM Rationale
  • Why Rationale is Necessary
  • Building a Business Case
  • Finding Success Stories
  • The Commodisation/Customisation Model
Knowledge Management (KM) Training Course - Lesson 8
Customising KM Definitions
  • Components of a Knowledge Management Definition
  • Customising the Components
  • Creating a KMBOK
Knowledge Management (KM) Training Course - Lesson 9
Implementing KM in Your Organisation
  • Gathering Support
  • Identifying Opportunities for Revenue Streams
  • Key Knowledge Management Techniques
  • A Map for Success
  • The No-Budget Scenario
Knowledge Management (KM) Training Course - Lesson 10
Tips for Success
  • About the Chief Knowledge Officer
  • Knowledge Management Skill Checklist
  • The Knowledge Management Imperative
  • The Hype Curve
  • Barriers and Helpers to Success
Knowledge Management (KM) Training Course - Lesson 11
Advanced Topics
  • The Knowledge Management Maturity Model
  • Absorptive Capacity
  • Rustiness
  • Process Model Types
 
Knowledge Management (KM) Training Course - Lesson 12
Wrapping Up
  • Words from the Wise
  • Action Plans and Evaluations

In-House Training We’ll focus on what matters most to you and tailor to your context


Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you if you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Public Class Dates for
Knowledge Management (KM) Training Course

Details:

  • Small classes, average 5 people, max 16
  • Certificate of Completion (always available in the App)
  • Comprehensive courseware as books (& available in the App)
  • Live online interactive session with an expert trainer

Questions:

Live Online Money

MYR100 Discount!

Every Live Online Class Booking Entitles
you to a MYR100 discount on an
in-person public class.
(Discount valid for 18-months)

Instructor Led

Looking for a full-day course in a physical room? Check the calendars in Aus and NZ

No classes scheduled at the moment. Please call PD Training at 1 6299 1479 to discuss your training requirements.

When you book a Public Class with PD Training you can expect:

PDT Activities and discussion

To Be Engaged All Day

Activities and discussion for engaged learning all day.

Real world trainer

An outstanding trainer

On average PDT trainers have 15 years industry experience and 7 years training experience.

Tailored training

Focussed on you

We always tailor activities and scenarios to be relevant to you.

Transfer policy

100% Transfer Policy

If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.

Refresher course

Refresher Course $0

In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

Confidence of booking

Acclaimed Provider

The confidence of booking with an acclaimed multi national training company.

eLearning and video

Multi-modal Reinforcement

Support, reinforcement & extension eLearning and videos in the App.

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