Standing out among the competition is important in today’s competitive retail market. This Retail Sales training course from PD Training is designed to offer new techniques on improving sales in retail outlets, while at the same time concentrating on the significance of providing excellent customer service.
After attending the course, you will be able to ask effective questions to better understand your client’s needs, control the sale and lead a customer to becoming a buyer, handle price shoppers professionally, minimize and negate the need to discount and much more!
This training course is now available in Malaysia and Kuala Lumpur.
This Retail Sales training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.
Click on the In-house tab below to generate an instant quote or enroll now into the next public course date.
| Course name | Length | Outline | Next class |
|---|---|---|---|
| Active Listening Training - The secret of great communicators! | 0.5 day course | View schedule | |
| Sales Training | 1.0 day course | View schedule | |
| Retail Sales Training | 1.0 day course | View schedule | |
| Writing Winning Proposals Training | 1.0 day course | View schedule | |
| Sales Training for Call Centers Training | 1.0 day course | View schedule | |
| Overcoming Objections Sales Training | 1.0 day course | View schedule | |
| Reading Body Language Sales Training | 1.0 day course | View schedule | |
| Call Center Training: Sales and Customer Service Training for Call Centers | 3.0 day course | View schedule | |
| Pitch Proposal and Presentation Sales Training | 1.0 day course | View schedule | |
| Effective Prospecting Sales Training | 1.0 day course | View schedule | |
| Influence and Persuasion at Work Training | 0.5 day course | View schedule | |
| Consultative Sales Training | 1.0 day course | View schedule |
Very impressed with the effort the trainer and pd sales and operations team made to ensure the course was appropriate for our needs, as well as accommodating us on short notice.
-Universal Fans
''I thought that Steven was fantastic in the lead up of our training. I felt very confident and secure in our booking. I also though our trainer Tanya was outstanding in her enthusiasm and was very clear in her communication style. The course topic itself was exactly what I wanted and I would certainly recommend this course to others and hope to deliver another session to our retailers later in the year.''
-Brisbane Airport Corporation
Retailer comments on Tanya's training: "Awesome" "Good" "Brilliant - she packed a lot in the time we had. Lots of info to take away and use with my team." "Really good. I've learnt something from all the sessions."
-Forest Lake Shopping Centre
It has helped build my confidence with customers, and has helped me with product knowledge. It was great, really helped my staff and found it very very beneficial, was happy with the end Result, our consultant Jess was fantastic very motivating and we had fun, Appreciate it.
-Gloss Cosmetics
Retail has long been one of the most competitive sales environments and the competition only continues to increase. It is vital to all retailers that we make the most of every marketing dollar and every customer by giving our retail sales staff the skills and confidence to professionally manage, control and close sales.
This course will provide your team with skills and techniques to close more sales whilst providing great customer service and not creating a pushy forceful sale.
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Topic 1
It Starts with you
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Topic 2
Consider the customer
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Topic 3
Starting the sales process
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Topic 4
Greeting
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Topic 5
Needs analysis
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Topic 6
Control the sale
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Topic 7
Maximizing Every Opportunity
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Topic 8
Sales Psychology 101
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Topic 9
Closing the sale
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Topic 10
Thank you
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When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people connecting online, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
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