Standing out among the competition is important in today’s competitive retail market. This Retail Sales training course from PD Training is designed to offer new techniques on improving sales in retail outlets, while at the same time concentrating on the significance of providing excellent customer service.
After attending the course, you will be able to ask effective questions to better understand your client’s needs, control the sale and lead a customer to becoming a buyer, handle price shoppers professionally, minimize and negate the need to discount and much more!
This training course is now available in Malaysia and Kuala Lumpur.
This Retail Sales training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.
Click on the In-house tab below to generate an instant quote or enroll now into the next public course date.
Very impressed with the effort the trainer and pd sales and operations team made to ensure the course was appropriate for our needs, as well as accommodating us on short notice.
-Universal Fans
''I thought that Steven was fantastic in the lead up of our training. I felt very confident and secure in our booking. I also though our trainer Tanya was outstanding in her enthusiasm and was very clear in her communication style. The course topic itself was exactly what I wanted and I would certainly recommend this course to others and hope to deliver another session to our retailers later in the year.''
-Brisbane Airport Corporation
Retailer comments on Tanya's training: "Awesome" "Good" "Brilliant - she packed a lot in the time we had. Lots of info to take away and use with my team." "Really good. I've learnt something from all the sessions."
-Forest Lake Shopping Centre
It has helped build my confidence with customers, and has helped me with product knowledge. It was great, really helped my staff and found it very very beneficial, was happy with the end Result, our consultant Jess was fantastic very motivating and we had fun, Appreciate it.
-Gloss Cosmetics
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
Retail has long been one of the most competitive sales environments and the competition only continues to increase. It is vital to all retailers that we make the most of every marketing dollar and every customer by giving our retail sales staff the skills and confidence to professionally manage, control and close sales.
This course will provide your team with skills and techniques to close more sales whilst providing great customer service and not creating a pushy forceful sale.
After completing this course, participants will have learned to:
Topic 1
It Starts With You
Topic 2
Consider the Customer
Topic 3
Starting the Sales Process
Topic 4
Greeting
Topic 5
Needs Analysis
Topic 6
Control the Sale
Topic 7
Maximising Every Opportunity
Topic 8
Sales Psychology 101
Topic 9
Closing the Sale
Topic 10
Thank You
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
We take care of all of the details, so you don’t have to:
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.
Not exactly what you needed? Try other courses in the Sales Training Courses Category
Supporting leaders and teams around the globe, we're proud to mark 15 years of growth, innovation, and success. Thank you for being part of the PD Training journey. The future is looking bright!
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