Do you sell your products or services via a telesales team in a call center and want to improve their performance? Concepts like up selling and cross-selling are not inherent in most individuals, but these skills can be learned and implemented with practice.
This Sales Training for Call Centers course from PD Training will provide your call center representatives the tools and techniques on how to handle diverse situations, learn practical and effective outbound call strategies, answer questions, confidently suggest additional products and services to better meet their clients’ needs, overcome objections, close calls with positive outcomes and much more!
This training course is now available in Malaysia and Kuala Lumpur.
This Sales Training for Call Centers course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.
Click on the In-house tab below to generate an instant quote.
In this course participants will:
The day passed without noticing the time, never found myself drifting away and Anne was great all day I could have sat in a training session for three days, Excellent job :)
Rivalea Australia
Enjoyed the day, and will defiantly be doing more training with Troy. thanks again
Autodata
Troy was flexible and enthusiastic. He delivered the content so that it was relevant and practical to our business. We are all motivated to start implementing these new strategies. The training was fantastic although now I will be very busy implementing it all :)
BSG Australia
Always very helpful - much appreciated!
TILENET PL
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
A well-trained Call Center is the heart of any operation. Call Center employees who possess skill and professionalism, who know how to handle a great variety of situations, will be an asset to any organization. By presenting these attributes, call center staff will also personally benefit in terms of salaries and performance bonuses. Call Center training will allow the employee to enter their work area with confidence knowing they are equipped to answer questions and overcome objections and ultimately close the deal.
After completing this course, participants will have learned to:
Topic 1
Getting Started
Topic 2
The Basics (Part I)
Topic 3
The Basics (Part II)
Topic 4
Phone Etiquette
Topic 5
Tools
Topic 6
Speaking Like a Star
Topic 7
Types of Questions
Topic 8
Benchmarking
Topic 9
Goal Setting
Topic 10
Key Steps
Topic 11
Closing
Topic 12
Wrapping Up
If you’re not happy with the outcomes from
the course we offer a money back guarantee
For every participant
valued at $199 each
No one left behind
with our 1/2 price re-run promise
12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.
We take care of all of the details, so you don’t have to:
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.
Not exactly what you needed? Try other courses in the Sales Training Courses Category
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