Do you sell your products or services via a telesales team in a call center and want to improve their performance? Concepts like up selling and cross-selling are not inherent in most individuals, but these skills can be learned and implemented with practice.
This Sales Training for Call Centers course from PD Training will provide your call center representatives the tools and techniques on how to handle diverse situations, learn practical and effective outbound call strategies, answer questions, confidently suggest additional products and services to better meet their clients’ needs, overcome objections, close calls with positive outcomes and much more!
This training course is now available in Malaysia and Kuala Lumpur.
This Sales Training for Call Centers course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.
Click on the In-house tab below to generate an instant quote.
|Course name||Length||Outline||Next class|
|Active Listening Training - The secret of great communicators!||0.5 day course||View schedule|
|Sales Training||1.0 day course||View schedule|
|Retail Sales Training||1.0 day course||View schedule|
|Writing Winning Proposals Training||1.0 day course||View schedule|
|Sales Training for Call Centers Training||1.0 day course||View schedule|
|Overcoming Objections Sales Training||1.0 day course||View schedule|
|Reading Body Language Sales Training||1.0 day course||View schedule|
|Call Center Training: Sales and Customer Service Training for Call Centers||3.0 day course||View schedule|
|Pitch Proposal and Presentation Sales Training||1.0 day course||View schedule|
|Effective Prospecting Sales Training||1.0 day course||View schedule|
|Influence and Persuasion at Work Training||0.5 day course||View schedule|
|Consultative Sales Training||1.0 day course||View schedule|
In this course participants will:
The day passed without noticing the time, never found myself drifting away and Anne was great all day I could have sat in a training session for three days, Excellent job :)
Enjoyed the day, and will defiantly be doing more training with Troy. thanks again
Troy was flexible and enthusiastic. He delivered the content so that it was relevant and practical to our business. We are all motivated to start implementing these new strategies. The training was fantastic although now I will be very busy implementing it all :)
Always very helpful - much appreciated!
A well-trained Call Center is the heart of any operation. Call Center employees who possess skill and professionalism, who know how to handle a great variety of situations, will be an asset to any organization. By presenting these attributes, call center staff will also personally benefit in terms of salaries and performance bonuses. Call Center training will allow the employee to enter their work area with confidence knowing they are equipped to answer questions and overcome objections and ultimately close the deal.
The Basics (Part I)
The Basics (Part II)
Speaking Like a Star
Types of Questions
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people connecting online, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.