Call Center Training: Sales and Customer Service Training for Call Centers Course in Kuala Lumpur

If your organization uses an outbound or inbound telesales team, then you can stay ahead of the competition by having your representatives undergo PD Training’s Sales and Customer Service training course. After the training is completed, participants will think and act like sales professionals, which can lead to improved sales, excellent customer service and better customer loyalty.

Participants will learn how to ask the appropriate questions and effectively determine what is vital to the callers, know how to use specific aspects of verbal communication such as tone, cadence, and pitch, realize the value of personalizing interactions and developing relationships and much more.

This training course is now available in Malaysia and Kuala Lumpur.

This Sales and Customer Service training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.

Click on the In-house tab below to generate an instant quote.

Download Sales and Customer Service Training for Call Centers Outline

Training courses for Sales Training

Course name	Length	Outline
Active Listening Training Course	0.5 day course
Sales and Customer Service Training for Call Centers	3 day course
Consultative Sales Training	1 day course
Effective Prospecting Sales Training Course	1 day course
Influence and Persuasion at Work Training Course	0.5 day course
Overcoming Objections Sales Training Course	1 day course
Pitch Proposal and Presentation Sales Training Course	1 day course
Reading Body Language Sales Training Course	1 day course
Retail Sales Training Course	1 day course
Sales Training Course	1 day course
Sales Training for Call Centers Training	1 day course
Writing Winning Proposals Training Course	1 day course

Learning Outcomes

Course Outline

In-House
Training

Learning Outcomes - Sales and Customer Service Training for Call Centers

By the end of this course, participants will be able to:
- Understand the nuances of body language and verbal skills, which are so important in conversations that do not have a face-to-face element.
- Learn aspects of verbal communication such as tone, cadence, and pitch.
- Demonstrate an understanding of questioning and listening skills.
- Acquire comfort in delivering bad news and saying no.
- Learn effective ways to negotiate.
- Understand the importance of creating and delivering meaningful messages.
- Use tools to facilitate communication.
- Realize the value of personalizing interactions and developing relationships.
- Practice vocal techniques that enhance speech and communication ability.
- Personalize techniques for managing stress.
Duration: 3 day course
Reviews

Sales and Customer Service Training for Call Centers Reviews:

The day passed without noticing the time, never found myself drifting away and Anne was great all day I could have sat in a training session for three days, Excellent job :)

Troy was flexible and enthusiastic. He delivered the content so that it was relevant and practical to our business. We are all motivated to start implementing these new strategies. The training was fantastic although now I will be very busy implementing it all :)

The trainer was very committed to deliver the content even with time limitation. He was sensitive to the class's response and question and tried his best to answer them.
Cisco

Thank you for providing the training. It is informative and helpful to understand my personal style and improve from there.
Cisco

The course content is precisely what I'm looking for. I'm very impressed with the flexibility of the training house and the trainer to customize this one day class to 3 hours power session for us. The group activities are relevant to situations that we sometime face, the short phrases shared by Jack are thoughts provoking, the LDP profile report is a self-discovery for me, it helps me to see my blind spots. Overall, I'm very satisfied with this class, and will recommend this to other functions/regions within Cisco.
Cisco

The trainer is good, skillful and give lots of suggestions that might be useful in the workplace.
Curtin University

sporting trainer and give tips for improvements
Petronas

The trainer was awesome. Really motivated me in the process. Thanks Jack
IDS Medical System

the training was good and the trainer did a good job by giving us chance in role play! Good Job Jack
IDS Medical System

Course Outline - Sales and Customer Service Training for Call Centers

Download Sales and Customer Service Training for Call Centers Outline

Foreword:

Whether we choose to embrace them or cannot stand being interrupted by their calls, call centers are a business element that is here to stay.

This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail throughout this energizing and practical three-day workshop.