When writing business letters and emails,
ensure that it has correct sentence structure, paragraph usage, spelling and punctuation.
Review the writing once to remove errors, and review it again to ensure clarity and professionalism.
When creating meeting agendas, use a basic structure that answers when, where, why and for how long the meeting will be held.
Impress others by your communication skills.
Use both your body language and spoken words in conversations.
Listen actively to understand correctly what is being said.
Ask questions to probe, elaborate or close a conversation.
Keep control of the conversation by making timely interjections and using questions.
When giving feedback to employees, provide constructive criticism that focuses on positivity.
To give negative feedback positively, begin with a positive statement of appreciation,
proceed to the negative criticism and finish the feedback on a positive note.
That helps the employee to take note of the criticism without being negatively impacted by it.
Cultural differences create difficulties in communication that may lead to misunderstandings.
When communicating with a non-native, be tolerant of the differences while trying to gain a basic understanding of the other culture.
Use facial expressions and body language to enhance clarity of your communication.
Ask questions to know if your words were understood.
Manage difficult conversations by using these tips:
Consider the consequences of your words and actions.
Ask to know the opinion of the other person, then explain yours.
Choose a time and place to discuss the matter further, if necessary.
During a difficult conversation, use positive body language and be open to suggestions without making commitments.
When negotiating, use these five steps:
Preparation (prepare your stance).
Opening position (your initial demands/expectations).
Bargaining (weigh how much advantage can be achieved).
Movement (move from your original stance to reach the best possible outcome).
Closing (summarise the decisions made by both parties).
For handling conflicts successfully, first neutralise emotions.
Then identify the root cause of the problem.
During resolution talks:
Focus on individual and shared needs.
Identify opportunities for mutual gain.
Generate ideas/options for resolution.
Build goodwill between the parties.
Choose a solution that is a win-win for everyone involved and satisfies their most important needs.
Speaking in public is not easy, even for those who do it frequently.
To speak flawlessly in public, these preparations are required:
Creating an audience profile.
Preparing and practicing the speech.
Getting familiar with the stage.
Overcoming nerves by using visualisation.
Preparing a plan B.
If the speech includes a question and answer session, prepare for difficult and hostile questions.
For building communication within teams, use these tips:
Build objectivity and goal-oriented thinking among team members.
Have clarity in individual duties and purpose.
Provide regular feedback to keep team players focused and motivated.
Writing business emails requires more than clarity.
They must have a suitable subject line, opening, content and closing.
Depending upon your work relationship with the recipient and the email's privacy,
the email must be written either in a formal or a semi-formal style.
Things to avoid in a business email are: emoticons, jargon, informality, incorrect paragraph changes, wrong spelling and grammar.