In this age of technology, email is the preferred and often most efficient form of communication, yet many organizations overlook putting a policy into place regarding the etiquette that should be followed by all staff.
Issues like bullying, sharing jokes and pictures and other inappropriate content should be highlighted with rules put into place about what is and what is not allowed when using internal or external email communication. You and your employees can benefit from learning about standard email etiquette by attending an Email Etiquette training course.
This Email Etiquette training course from PD Training provides participants the skills and techniques necessary for managing emails professionally, and writing emails with clarity and proper structures to avoid misinterpretations and miscommunication among staff and clients.
This exciting training course is available now throughout Malaysia and Kuala Lumpur.
This Email Etiquette training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.
Contact us today for a quote or enroll now into the next public course date.
|Course name||Length||Outline||Next class|
|Active Listening Training - The secret of great communicators!||0.5 day course|
|Business Etiquette Training||1.0 day course|
|Communication Skills Training||1.0 day course|
|Conflict Resolution Training||1.0 day course|
|Creative Problem Solving Training||1.0 day course|
|Email Etiquette Training||1.0 day course|
|Meeting Management||1.0 day course|
|Negotiation Training||1.0 day course|
|Professional Telephone Skills||1.0 day course|
|Public Speaking Training||1.0 day course|
|Emotional Intelligence (EQ) for Professionals Training Course||1.0 day course|
|Writing Winning Proposals Training||1.0 day course|
|Communicating Across Cultures Training||0.5 day course|
|Body Language Training||1.0 day course|
|Minute-taking Training||1.0 day course|
|Managing Difficult Conversations||1.0 day course|
|Team Communication||0.5 day course|
|Telework and Telecommuting Training||1.0 day course|
|Delivering Constructive Criticism Training||1.0 day course|
|Business Process Management||2.0 day course|
|Business Writing for the Digital Era||1.0 day course|
|Business Writing Essentials for the Modern Workplace||1.0 day course|
|Dealing With Difficult People in the Workplace||1.0 day course|
After completing this course participants will:
"The training session went very well and the trainer delivered the session in a very effective way"
TWB Chartered Accountants
Our trainer was great good in engaging the team to talk. I would recommend the course and trainer to others - THANKYOU
A new international workplace survey has found that 63% of Malaysians use email, Internet, or both while at work and most are convinced it makes them more productive.
The survey found that the use of online communications has extended across most of the workforce with only 9% using neither email nor Internet.
The survey highlights the pervasive use of online tools in the workplace and there is little doubt that online technologies have transformed the way business operates. With this growing trend in modern business communication within Malaysia, the explosion of unnecessary and time-wasting emails was one of the biggest sources of complaint. Some 35% of workers said they received high levels of emails that were either time wasting or unnecessary. This evidently points to the volume of emails that are directed to people without a clear purpose.
In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilized effectively in the workplace. It is also vital that organizations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties and illegal use of the Internet.
Email Etiquette Training Course - Lesson 1
Email Etiquette Training Course - Lesson 2
Introduction to Email Etiquette
Email Etiquette Training Course - Lesson 3
Create Structure for Success
Email Etiquette Training Course - Lesson 4
Rules of Thumb
Email Etiquette Training Course - Lesson 5
Email Etiquette Training Course - Lesson 6
Formatting your Email Message
Email Etiquette Training Course - Lesson 7
Email Etiquette Training Course - Lesson 8
Proofreading Does Pay
Email Etiquette Training Course - Lesson 9
Polishing Your Cybermanners
Email Etiquette Training Course - Lesson 10
Email Etiquette Training Course - Lesson 11
Managing Email Overload
Email Etiquette Training Course - Lesson 12
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people dialling in, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
|Online Course||Date 1||Date 2||Date 3||Date 4|
Email Etiquette Training - Online Instructor-led 3hoursTime: 7:00 AM - 10:00 AM MYT
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.