Dealing With Difficult People in the Workplace Course

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Unfortunately, dealing with difficult individuals in a workplace in Kuala Lumpur can be very stressful and draining, and many people just don’t have this skill. If you want to improve your ability and tolerance when dealing with these complicated individuals, you should consider enrolling in a training course on Dealing with Difficult People in Workplace delivered by PD Training.

This Dealing with Difficult People in Workplace training course will teach you how to reduce or remove problem conditions in a workplace. It covers a lot of different scenarios that can occur in a workplace like disagreeing with other employees, working with aggressive and unreasonable individuals or handling bullies. This training course provides you with the techniques and tools to handle these circumstances, attain mediation and demonstrates how important it is to intervene and manage conflicts.

This highly valuable and effective training course is now available throughout Kuala Lumpur and Malaysia, and also via instructor-led online training.

This Dealing with Difficult People in the Workplace training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.

Click on the Group Training Quote button or Contact us today for a free quote!

Your Learning Outcomes
Dealing With Difficult People in the Workplace

After completing this course, participants will have learned to:

  • See conflict as communication
  • Benefit from a confrontation
  • Prevent problems
  • Get focused
  • How to deal with your own and others anger
  • Deal with problems
  • Understand and use the three step conflict resolution model
  • Change yourself depending on the situation
  • Understand people’s behaviors and motives
  • De-stress when things get ugly
  • Identify causes of difficult behavior
  • Counter negativity with positivity
  • Discuss problems in groups
  • Use assertive anger
  • Plan and practice to handle difficult situations successfully
Duration: 1.0 day course


Dealing With Difficult People in the Workplace Reviews:

Course Outline
Dealing With Difficult People in the Workplace

Download Dealing With Difficult People in the Workplace Course Outline


During the training course in Malaysia, participants will learn how to approach difficult people and how to understand and influence them, so that a successful resolution can be achieved without negativity and damage.

The course includes training in recognizing attitudes and actions that impact others, using effective techniques to deal with difficult people, using tools to deal with anger and stress, developing coping strategies, understanding motives and behaviors and more.

Dealing With Difficult People in the Workplace - Lesson 1
Course Overview
Dealing With Difficult People in the Workplace - Lesson 2
Conflict as Communication
  • Defining Conflict
  • Self-Assessment
Dealing With Difficult People in the Workplace - Lesson 3
Benefits of Confrontation
Dealing With Difficult People in the Workplace - Lesson 4
Preventing Problems
  • Overview
  • Group Discussion
Dealing With Difficult People in the Workplace - Lesson 5
Getting Focused
  • Getting to the Heart of the Matter
  • The Three F’s
Dealing With Difficult People in the Workplace - Lesson 6
Managing Anger
  • Coping Strategies
  • Guidelines for Assertive Anger
Dealing With Difficult People in the Workplace - Lesson 7
Dealing with Problems
  • Dealing with Problems
  • Causes of Difficult Behaviour
Dealing With Difficult People in the Workplace - Lesson 8
The Three-Step Conflict Resolution Model
  • The Three-Step Model
  • Getting the Hang of Things
Dealing With Difficult People in the Workplace - Lesson 9
Practice Makes Pretty Good
  • Planning
  • Practice
Dealing With Difficult People in the Workplace - Lesson 10
Changing Yourself
  • Negative vs Positive Interactions
  • Dealing with Negative Feelings
Dealing With Difficult People in the Workplace - Lesson 11
Why Don’t People Do What They Are Supposed To?
Dealing With Difficult People in the Workplace - Lesson 12
De-Stress Options to Use When Things Get Ugly

In-House Training We’ll focus on what matters most to you and tailor to your context

Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you if you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

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Dealing With Difficult People in the Workplace
4.79 out of 5 from 19 responses