In a global marketplace, the ability to communicate effectively across cultures is a great advantage and a necessity for international employees. If a staff member is able to successfully handle any dealings with colleagues and clients across cultural lines, more business opportunities should occur. Hence, if you want to improve your communication skills when conducting business with individuals from different cultures, it is highly recommended to register in a Communicating Across Cultures training course.

This Communicating Across Cultures training course will teach your staff how to remove cultural barriers to trade, how to deal with difficult individuals, handle cross-cultural situations and increase their effectiveness in our global marketplace.

This Communicating Across Cultures training course from PD Training is available now throughout Malaysia and Kuala Lumpur.

This Communicating Across Cultures training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.

Contact us today for a quote.

Your Learning Outcomes
Communicating Across Cultures Training Course

In this course participants will:

  • Understand the importance in recognizing key cultural differences when doing business 
  • Learn how to communicate effectively and appropriately with people from different cultures
  • Gain insight into cultural differences within business protocol
  • Learn how to create and manage high-performing, cross-cultural teams
  • Gain practical strategies for conducting successful multicultural negotiations
  • Learn how to analyze cultural differences to successfully resolve cross-cultural issues 
  • Become a more effective communicator in a global business environment
Duration: 0.5 day course



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Course Outline
Communicating Across Cultures Training Course

Download Communicating Across Cultures Training Course Outline

Foreword:

Successful business strategies don’t always translate when you conduct business abroad. Your negotiating strategies may strike the wrong chord, or your polished business etiquette, which served you well in your own culture, may be interpreted as rude. When you recognize and respect cultural differences, you show you are serious about doing business in a global society.

Course Objective:

You will communicate and conduct business effectively across cultures.

Target Audience:

This course is for individuals who need to communicate clearly and effectively while conducting business in cultures other than their own.

Delivery Method:

Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities. This course includes a variety of insightful scenarios and case studies involving specific cultures such as Japan, and Indonesia. Specific examples of cultural awareness and sensitivities will be included into course depending on the main nationalities of interest for each client.

Communicating Across Cultures Training Course - Lesson 1
Introduction
  • Course Objectives
Communicating Across Cultures Training Course - Lesson 2
TOPIC A - Recognize Cultural Differences
  • Role of Status in Different Cultures
  • The Role of the Individual
  • High-Context and Low-Context Cultures
  • How to Recognize Cultural Differences
  • DISCOVERY ACTIVITY 1-1 Respecting Differences in Status
  • DISCOVERY ACTIVITY 1-2 Respecting Differences in Status
  • TOPIC B – Communicate in Other Cultures
    • The Role of English in Business Relations
    • DISCOVERY ACTIVITY 1-3 Communicating in Other Cultures
    • DISCOVERY ACTIVITY 1-4 Communicating in Other Cultures
  • TOPIC C – Follow Business Protocol in Other Cultures
    • Role of the Translator
    • Time Expectations
    • How to Follow Business Protocol in Other Cultures
    • DISCOVERY ACTIVITY 1-5 Following Business Protocol in Other Cultures
    • DISCOVERY ACTIVITY 1-6 Following Business Protocol in Other Cultures
  • TOPIC D – The Written Laws and the Unwritten Laws
    • Getting to Know Legal and Social Laws
    • Learning their Greetings and Partings
    • Taking Hints from Nonverbal Communication
    • Cultural Diversity within a Country
    • Physical Contact
    • Lesson 1 Follow–up
  • Communicating Across Cultures Training Course - Lesson 3
    TOPIC A - Work in Teams in Other Cultures
    • Decision Making
    • Discovery Activity 2-1 – Working in Teams in Other Cultures
    • Discovery Activity 2-2 Working with Teams in Other Cultures
  • TOPIC B – Negotiate in Other Cultures
    • Types of Negotiation
    • DISCOVERY ACTIVITY 2-3 – Negotiating in Other Cultures
    • DISCOVERY ACTIVITY 2-4 – Negotiating in Other Cultures
  • TOPIC C – Resolve Conflict in Other Cultures
    • How to Resolve Conflict in Other Cultures
    • DISCOVERY ACTIVITY 2-5 Resolving Conflict in Other Cultures
    • DISCOVERY ACTIVITY 2-6 Resolving Conflict in Other Cultures
  • TOPIC D – Uses of Small Talk in a Multicultural Setting
    • Exploring a Culture through Arts and Sciences
    • Small Talk for Establishing Relationships
    • Use of Small Talk for Establishing Relationships
    • Small Talk for Gaining Comfort Level
  • Course Wrap–Up
  •  

    In-House Training We’ll focus on what matters most to you and tailor to your context


    Live Online or Hybrid Class Tailored to Your Needs

    When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

    We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

    Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

    live online & hybrid

    We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

    You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

    A hybrid class is with some people dialling in, and some people physically together in the same room.

    Live Online Participant Feedback:

    90% Overall Trainer Rating

    88% Delivery was Adapted to me Personally

    75% I Would Recommend this Course to Someone Else

    Face to Face Options With Everyone in the same room

    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences
    At your workplace At your workplace
    In our Training Rooms In our Training Rooms
     In our Online Training  Room - the HIVE In our Online Training Room

    We’ll make things easier so you can focus on adding more value

    We provide the Training Management Centre which is an information hub before, during and after training.
    (Let us know if there’s parts you don’t want to use)

    Invites people to training

    (So you don’t have to)

    Invite People icon

    Generates Sign in Sheet

    (So you don’t have to)

    Generate Sign In Sheet Icon

    Generates Branded Flyer

    If you if you want to ‘promote’ internally

    Generate Branded Flyer Example

    PDF’s of Certificates

    (can be co-branded with your logo)

    Completion Certificate Included

    Collects and Reports feedback

    (So you don’t have to)

    Feedback Report Example

    Complete Results Dashboard

    (including trainer insights)

    Results Dashboard Example

    What are people going to do differently?

    At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

    In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

    My Action Plan
    Participants encouraged to create

    Want to get clear on impacts and measure success? Our system and expert consultants support you.


    Our systems and people make it easy to identify how you’ll be able to measure impacts,
    and then report on the success in the weeks or months after training.

    Measure metrics your way

    Do you already have a training management system and wish they were automatically up to date?

    Training APIs

    It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

    More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

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