Communicating Across Cultures Training Course

In a global marketplace, the ability to communicate effectively across cultures is a great advantage and a necessity for international employees. If a staff member is able to successfully handle any dealings with colleagues and clients across cultural lines, more business opportunities should occur. Hence, if you want to improve your communication skills when conducting business with individuals from different cultures, it is highly recommended to register in a Communicating Across Cultures training course.

This Communicating Across Cultures training course will teach your staff how to remove cultural barriers to trade, how to deal with difficult individuals, handle cross-cultural situations and increase their effectiveness in our global marketplace.

This Communicating Across Cultures training course from PD Training is available now throughout Malaysia and Kuala Lumpur.

This Communicating Across Cultures training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.

Contact us today for a quote.

Learning Outcomes
Course Outline
In-House
Training
  • Learning Outcomes - Communicating Across Cultures Training Course

    In this course participants will:

    • Understand the importance in recognizing key cultural differences when doing business 
    • Learn how to communicate effectively and appropriately with people from different cultures
    • Gain insight into cultural differences within business protocol
    • Learn how to create and manage high-performing, cross-cultural teams
    • Gain practical strategies for conducting successful multicultural negotiations
    • Learn how to analyze cultural differences to successfully resolve cross-cultural issues 
    • Become a more effective communicator in a global business environment
    Duration: 0.5 day course
    PD Training customer feedback infographic with average of 9 out of 10



  • Course Outline - Communicating Across Cultures Training Course

    Download Communicating Across Cultures Training Course Outline

    Foreword:

    Successful business strategies don’t always translate when you conduct business abroad. Your negotiating strategies may strike the wrong chord, or your polished business etiquette, which served you well in your own culture, may be interpreted as rude. When you recognize and respect cultural differences, you show you are serious about doing business in a global society.

    Course Objective:

    You will communicate and conduct business effectively across cultures.

    Target Audience:

    This course is for individuals who need to communicate clearly and effectively while conducting business in cultures other than their own.

    Delivery Method:

    Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities. This course includes a variety of insightful scenarios and case studies involving specific cultures such as Japan, and Indonesia. Specific examples of cultural awareness and sensitivities will be included into course depending on the main nationalities of interest for each client.

    Communicating Across Cultures Training Course - Lesson 1
    Introduction
    • Course Objectives
    Communicating Across Cultures Training Course - Lesson 2
    TOPIC A - Recognize Cultural Differences
    • Role of Status in Different Cultures
    • The Role of the Individual
    • High-Context and Low-Context Cultures
    • How to Recognize Cultural Differences
    • DISCOVERY ACTIVITY 1-1 Respecting Differences in Status
    • DISCOVERY ACTIVITY 1-2 Respecting Differences in Status
  • TOPIC B – Communicate in Other Cultures
    • The Role of English in Business Relations
    • DISCOVERY ACTIVITY 1-3 Communicating in Other Cultures
    • DISCOVERY ACTIVITY 1-4 Communicating in Other Cultures
  • TOPIC C – Follow Business Protocol in Other Cultures
    • Role of the Translator
    • Time Expectations
    • How to Follow Business Protocol in Other Cultures
    • DISCOVERY ACTIVITY 1-5 Following Business Protocol in Other Cultures
    • DISCOVERY ACTIVITY 1-6 Following Business Protocol in Other Cultures
  • TOPIC D – The Written Laws and the Unwritten Laws
    • Getting to Know Legal and Social Laws
    • Learning their Greetings and Partings
    • Taking Hints from Nonverbal Communication
    • Cultural Diversity within a Country
    • Physical Contact
    • Lesson 1 Follow–up
  • Communicating Across Cultures Training Course - Lesson 3
    TOPIC A - Work in Teams in Other Cultures
    • Decision Making
    • Discovery Activity 2-1 – Working in Teams in Other Cultures
    • Discovery Activity 2-2 Working with Teams in Other Cultures
  • TOPIC B – Negotiate in Other Cultures
    • Types of Negotiation
    • DISCOVERY ACTIVITY 2-3 – Negotiating in Other Cultures
    • DISCOVERY ACTIVITY 2-4 – Negotiating in Other Cultures
  • TOPIC C – Resolve Conflict in Other Cultures
    • How to Resolve Conflict in Other Cultures
    • DISCOVERY ACTIVITY 2-5 Resolving Conflict in Other Cultures
    • DISCOVERY ACTIVITY 2-6 Resolving Conflict in Other Cultures
  • TOPIC D – Uses of Small Talk in a Multicultural Setting
    • Exploring a Culture through Arts and Sciences
    • Small Talk for Establishing Relationships
    • Use of Small Talk for Establishing Relationships
    • Small Talk for Gaining Comfort Level
  • Course Wrap–Up
  •  

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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