Conflict is a normal and inevitable element in any working relationship in Malaysia. Conflict happens due to differences in opinions and can arise whenever individuals have conflicting ideas, principles, values or desires.

Learning how to manage conflict is necessary within any organization. When conflict is mishandled, it can have a negative impact on relationships, moral, teamwork and can lead to decrease productivity. But when managed in a professional and constructive way, conflict brings an opportunity to improve relationships between individuals.

By attending this Conflict Resolution training course from PD Training, you will learn how to stabilize your professional relationships. The course presents techniques to identify the source of conflict and how to manage and resolve conflict quickly and with professionalism.

This Conflict Resolution training course can be delivered at your premises in Kuala Lumpur, Malaysia by one of our expert local or international trainers or live online using our HIVE technology.

Click on the Group Training Quote button, or contact us today for a free personalized quote!

Your Learning Outcomes
Conflict Resolution Training Course

In this course participants will:

  • Gain a thorough understanding of the sources, causes and types of conflict
  • Master all six phases of the conflict resolution process
  • Understand the five main approaches to conflict resolution
  • Learn to apply conflict resolution approaches 
  • Learn how to use parts of the conflict resolution process to recognize and prevent conflict before it escalates
  • Develop communication tools such as agreement frames and open questions
  • Learn practical anger and stress management techniques
Duration: 1.0 day course



Reviews

Conflict Resolution Training Course Reviews:

Course was relevant and delivered in a format that allowed all to contribute and relate.
Goldenwest Apprenticeships
I have been delighted with pd training with the construct and delivery of this course. pd training has assisted me every step of the way, with constructing an outline, preparing the team and building enthusiasm and with the most important follow-up after the course to keep motivation high. I am a raving fan and have been singing pd training's praises to other managers that I network with.
JFTRS PTY LTD
Anne was a great facilitator and handled the group very well. She was aware of the issues that we had and presented the course material in a very careful and structured manner. She was very observant of the reactions of the group. We will definitely ask for Anne at the next workshop.
JFTRS PTY LTD
The trainer was very attentive to all participants needs and wants. Also, very inclusive of all who participated. The training flowed constructively and the content very relevant to work conducted by our agency.
Office of the Registrar of Indigenous Corporations
Was really pleased to see the effort put into tailoring the course for a group of St John Ambulance personnel. The use of relevant examples certainly captivated the group and enabled them to interact without trying to work out the links between what the presenter said and what they know and understand of their job and its role.
St John Ambulance
Mike does a great job of engaging the whole team. Very enlightening and took plenty away with me to work with.
Metcash/IGA
Anne was a great trainer and customised the course to our needs, I thoroughly enjoyed it and would recommend it. I would also attend other courses where Anne is the trainer.
Metcash/IGA
I have been a training facilitator for many years and Annes energy and enthusiasm was inspiring and I honestly have to say, she is the best trainer I have experienced.
Metcash/IGA
The view of conflict and the change in ones perception of conflict was useful in every day life. Well presented.
Integrated Chemical and Environmental Systems PL
I enjoyed the energy and professionalism with which that the topic was delivered. I learned a lot about me and my customers. And above all else time just went by. Thank you Kliment.
The Malthouse
Great course, well organized, well run & I felt I got a lot out of it...thanks =0)
Calvary Health Care ACT
This course put it all together for me - I now have the tools, the methodology and therefore the confidence to proactively assist my organization in this area. Thank you to Ross, who really gives so much of himself in his presentations.
Calvary Health Care ACT
The trainer gave lots of tips on how to handle stress and emotions. She was also very knowledgeable about her subject and used the real situations of participants to show how theories could be applied to any situation being it corporate or on a lower level dealing with person to person situations. he course was most beneficial.
Swinburne University



Course Outline
Conflict Resolution Training Course

Download Conflict Resolution Training Course Outline

Foreword:

Conflict is the result of people having differing needs, opinions, expectations and importantly different perspectives. The reality of conflict is that in any human relationship it is inevitable, but if handled well, conflict provides a powerful avenue for significant growth. 

Conflict resolution involves recognizing and managing the particular conflict. This is an essential part of building emotional intelligence, and nurturing relationships. Poorly handled conflict can affect both the employees and the clients thereby impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire organization to focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues.

This Conflict Resolution Training Course provides techniques for individuals in an organization to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations. We have, after much research, decided to focus on the Win-Win Approach using the three critical skills of conflict resolution – Negotiation, Assertiveness and Persuasion. These skills will enable the participants to develop conflict resolution strategies for quickly and effectively recognizing, resolving and preventing conflict.

Conflict Resolution Training Course - Lesson 1
Conflict – is it all bad?
  • Welcome
  • What do we mean by Conflict?
  • The Basis of Conflict
  • Reflection
Conflict Resolution Training Course - Lesson 2
Understanding Your Response to Conflict
  • The Learning Dimension Profile
  • The Thomas-Kilmann Conflict Mode Instrument (TKI)
  • Reflection
Conflict Resolution Training Course - Lesson 3
What makes up conflict?
  • From Wince to Scream
  • Filters
  • Emotions and Conflict
  • Reflection
Conflict Resolution Training Course - Lesson 4
How Managers Can Add to Conflict
  • Micromanagement
  • Poor Understanding
  • Vague Expectations
  • Setting Poor Standards
  • Reflection
Conflict Resolution Training Course - Lesson 5
Resolving Conflict Between Others
  • Planning and Setting up a Meeting
  • Running a Mediation Meeting
  • Negotiating a Solution
  • Developing an Agreement
  • Reflection
Conflict Resolution Training Course - Lesson 6
When Conflict Involves You
  • Conflict Mapping
  • Having a Balanced View
  • Overcoming Resistance to Meet
  • During the Meeting
  • Reflection
Conflict Resolution Training Course - Lesson 7
Implementing Agreements
  • Paying Attention
  • Follow-up Meetings
  • Reflection
Conflict Resolution Training Course - Lesson 8
Reflections
  • Create an Action Plan

In-House Training We’ll focus on what matters most to you and tailor to your context


Live Online or Hybrid Class Tailored to Your Needs

When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.

We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.

Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.

live online & hybrid

We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.

You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.

A hybrid class is with some people dialling in, and some people physically together in the same room.

Live Online Participant Feedback:

90% Overall Trainer Rating

88% Delivery was Adapted to me Personally

75% I Would Recommend this Course to Someone Else

Face to Face Options With Everyone in the same room

1-hour Motivator
one hour motivator
3-hour Power Sessions
3 hour power session
Full-day training
full day training
Conferences
Conferences
At your workplace At your workplace
In our Training Rooms In our Training Rooms
 In our Online Training  Room - the HIVE In our Online Training Room

We’ll make things easier so you can focus on adding more value

We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)

Invites people to training

(So you don’t have to)

Invite People icon

Generates Sign in Sheet

(So you don’t have to)

Generate Sign In Sheet Icon

Generates Branded Flyer

If you if you want to ‘promote’ internally

Generate Branded Flyer Example

PDF’s of Certificates

(can be co-branded with your logo)

Completion Certificate Included

Collects and Reports feedback

(So you don’t have to)

Feedback Report Example

Complete Results Dashboard

(including trainer insights)

Results Dashboard Example

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan
Participants encouraged to create

Want to get clear on impacts and measure success? Our system and expert consultants support you.


Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.

Measure metrics your way

Do you already have a training management system and wish they were automatically up to date?

Training APIs

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your Learning and Development Partner, we look forward to working with you, talk to one of our friendly expert consultants today.

Not exactly what you needed? Try other courses in the Management and Supervision Courses Category


Conflict Resolution Training
5.00 out of 5 from 2 responses
 
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