Conflict is a normal and inevitable element in any working relationship. Conflict happens due to differences in opinions and can arise whenever individuals have conflicting ideas, principles, values or desires.
Learning how to manage conflict is necessary within any organization. When conflict is mishandled, it can have a negative impact on relationships, moral, teamwork and can lead to decrease productivity. But when managed in a professional and constructive way, conflict brings an opportunity to improve relationships between individuals.
By attending this Conflict Resolution training course from PD Training, you will learn how to stabilize your professional relationships. The course presents techniques to identify the source of conflict and to manage and resolve conflict quickly and with professionalism.
Join a Conflict Resolution Training Class today, or have a trainer come to your workplace in Malaysia and Kuala Lumpur.
This Conflict Resolution training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.
Contact us today for a quote or enroll now into the next public course date.
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In this course participants will:
Conflict is the result of people having differing needs, opinions, expectations and importantly different perspectives.
The reality of conflict is that in any human relationship it is inevitable, but if handled well, conflict provides a powerful avenue for significant growth.
Conflict resolution involves recognizing and managing the particular conflict. This is an essential part of building emotional intelligence, and nurturing relationships. Poorly handled conflict can affect both the employees and the clients thereby impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire organisation to focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues.
This Conflict Resolution Training Course provides techniques for individuals in an organisation to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations. We have, after much research, decided to focus on the Win-Win Approach using the three critical skills of conflict resolution – Negotiation, Assertiveness and Persuasion. These skills will enable the participants to develop conflict resolution strategies for quickly and effectively recognizing, resolving and preventing conflict.
Conflict Resolution Training Course - Lesson 1
Conflict Resolution Training Course - Lesson 2
Conflict Resolution Explained
Conflict Resolution Training Course - Lesson 3
Conflict Resolution using the Thomas-Kilmann Instrument
Conflict Resolution Training Course - Lesson 4
Create a Neutral Atmosphere
Conflict Resolution Training Course - Lesson 5
Finding Mutual Requirements
Conflict Resolution Training Course - Lesson 6
Identifying Individual Needs
Conflict Resolution Training Course - Lesson 7
Identify the Real Issue
Conflict Resolution Training Course - Lesson 8
Creating Multiple Options
Conflict Resolution Training Course - Lesson 9
Finding the Best Solution
Conflict Resolution Training Course - Lesson 10
Evaluate and Take Action
Conflict Resolution Training Course - Lesson 11
Conflict Resolution Training Course - Lesson 12
In-House training benefits:
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
1/2 Price Coaching
We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.
org' ment vt. sounds like augment
1. to make greater;
2. to increase impact
Beyond the classroom, the orgmenta app from PD Training augments our instructor led courses by engaging learners before, during and after training.
The Learning impact is increased by providing a personalised and contextualised learning experience, followed by ongoing collaboration and reinforcement on demand.×