Conflict is a normal and inevitable element in any working relationship in Malaysia. Conflict happens due to differences in opinions and can arise whenever individuals have conflicting ideas, principles, values or desires.
Learning how to manage conflict is necessary within any organization. When conflict is mishandled, it can have a negative impact on relationships, moral, teamwork and can lead to decrease productivity. But when managed in a professional and constructive way, conflict brings an opportunity to improve relationships between individuals.
By attending this Conflict Resolution training course from PD Training, you will learn how to stabilize your professional relationships. The course presents techniques to identify the source of conflict and how to manage and resolve conflict quickly and with professionalism.
This Conflict Resolution training course can be delivered at your premises in Kuala Lumpur, Malaysia by one of our expert local or international trainers or live online using our HIVE technology.
Click on the Group Training Quote button, or contact us today for a free personalized quote!
|Course name||Length||Outline||Next class|
|Change Management Training||1.0 day course|
|Coaching and Mentoring Training||1.0 day course|
|Conflict Resolution Training||1.0 day course|
|Creative Problem Solving Training||1.0 day course|
|Leadership Development Training||2.0 day course|
|Meeting Management||1.0 day course|
|Motivating Employees||1.0 day course|
|Negotiation Training||1.0 day course|
|Supervising Others Training||1.0 day course|
|Team Building Training||1.0 day course|
|Mentoring Training||1.0 day course|
|Highly Effective Management||2.0 day course|
|Measuring Results from Training||1.0 day course|
|Employee Engagement||1.0 day course|
|Performance Management and Appraisals||1.0 day course|
|Recruitment and Selection Training||1.0 day course|
|Employee Onboarding||1.0 day course|
|Critical Thinking Training||2.0 day course|
|Managing Difficult Conversations||1.0 day course|
|Business Ethics Training||1.0 day course|
|Effective Delegation Training Course||1.0 day course|
|Managing Virtual Teams||1.0 day course|
|Delivering Constructive Criticism Training||1.0 day course|
|Dealing With Difficult People in the Workplace||1.0 day course|
|Manage People and Performance Training||1.0 day course|
In this course participants will:
Conflict is the result of people having differing needs, opinions, expectations and importantly different perspectives. The reality of conflict is that in any human relationship it is inevitable, but if handled well, conflict provides a powerful avenue for significant growth.
Conflict resolution involves recognizing and managing the particular conflict. This is an essential part of building emotional intelligence, and nurturing relationships. Poorly handled conflict can affect both the employees and the clients thereby impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire organization to focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues.
This Conflict Resolution Training Course provides techniques for individuals in an organization to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations. We have, after much research, decided to focus on the Win-Win Approach using the three critical skills of conflict resolution – Negotiation, Assertiveness and Persuasion. These skills will enable the participants to develop conflict resolution strategies for quickly and effectively recognizing, resolving and preventing conflict.
Conflict Resolution Training Course - Lesson 1
Conflict – is it all bad?
Conflict Resolution Training Course - Lesson 2
Understanding Your Response to Conflict
Conflict Resolution Training Course - Lesson 3
What makes up conflict?
Conflict Resolution Training Course - Lesson 4
How Managers Can Add to Conflict
Conflict Resolution Training Course - Lesson 5
Resolving Conflict Between Others
Conflict Resolution Training Course - Lesson 6
When Conflict Involves You
Conflict Resolution Training Course - Lesson 7
Conflict Resolution Training Course - Lesson 8
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people dialling in, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
|Online Course||Date 1||Date 2||Date 3||Date 4|
Conflict Resolution Training - Online Instructor-led 3hoursTime: 7:00 AM - 10:00 AM MYT
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.