In this age of fast changing technology, email is the preferred and often most efficient form of business communication. Yet many organisations in Australia overlook the etiquette framework that should be in place when using this very important business communications tool.
The PD Training Email Etiquette training course provides you with the skills and techniques necessary for managing emails, creating and managing groups, writing professionally with effective email structures, creating signatures and templates and more. Learn how to draft emails that are clear and concise and won't be misinterpreted by co-workers.
This is a practical class that is suitable for all audiences and provides people with the tools that they can apply on-the-job (and in other contexts) the very next day.
This is an instructor-led class that you can attend from home or your office.
We use secure Video Conferencing with interactive features such as live polling, screen sharing, whiteboards, live chat and breakout sessions. Please discuss your preferred platform, most commonly we use Microsoft Teams, Skype for Business, Webex or Zoom upon request.
These courses are facilitated in English, and are open to people from different industries across Australia, New Zealand, Singapore, Malaysia and Hong Kong - this is a short but powerful learning experience that gives you global collaboration opportunities.
Our trainers and processes have been refined to give you a personalised learning experience where it is specifically targeted to your needs see our outcomes in the reviews.
**Please note, these classes run to a very tight schedule, please follow the invitation and join the class 10-minutes prior to commencement so you are ready to participate and don't miss a minute!
|Course name||Length||Outline||Next class|
|Time Management 1-hour Online class - Goal Setting and Prioritising for Success||0.1 day course||August 26|
|Advanced Facilitation 1-hour Online Class Leading Convergent Thinking and Decision Making||0.1 day course||August 2|
|Managing Virtual Teams Training 1-Hour Online Class - Building Trust and Cultural Challenges||0.1 day course||August 13|
|Supervisor Skills - "The New Team Leader" Your Role and Communicating with your team 1-hour online workshop||0.1 day course||August 23|
|Advanced Facilitation 1-Hour Online Class Managing People and Facilitating Specific Processes||0.1 day course||August 3|
|Advanced Facilitation 1-Hour Online Class Mastering Facilitation & Leading Divergent Thinking||0.1 day course||August 4|
|Managing Virtual Teams Training 1-Hour Online Class - Communication Strategies||0.1 day course||August 9|
|Managing Virtual Teams Training 1-Hour Online Class - Meetings and Collaboration Tools||0.1 day course||August 17|
|Managing Virtual Teams Training 1-Hour Online Class - Succeeding with Virtual Teams||0.1 day course||August 18|
|Managing Virtual Teams Training 1-Hour Online Setting Up Your Team||0.1 day course||August 19|
|Supervisor Skills - Managing Conflict 1-hour online workshop||0.1 day course||August 24|
|Advanced Skills for Executive Assistants and PA's 1-hour Online Class Difficult People and Competing Demands||0.1 day course||August 5|
|Advanced Skills for Executive Assistants and PA's 1-hour Online Class Managing the Office and Work-Life Balance||0.1 day course||August 6|
|Supervisor Skills - Successful Delegation and the Giving Feedback 1-hour online workshop||0.1 day course||August 25|
|Building Creativity and Problem Solving 1-hour Online Class with a Master Trainer||0.1 day course||August 9|
|Time Management 1-hour Online class with a Master Trainer - Planning and Crisis Management||0.1 day course||July 28|
|Creating Resilient Outcome-Oriented Teams in Trying Times 1-hour Online Class||0.1 day course||August 19|
|Developing a Growth Mindset in Challenging Times 1-hour online class with a Master Trainer||0.1 day course||August 5|
|Advanced Skills for Elite Personal Assistants and Executive Assistants - 3hours||0.5 day course||August 24|
|Coaching and Mentoring Training - Online Instructor-led 3hours||0.5 day course||August 13|
|Communication Skills Training - Online Instructor-led 3hours||0.5 day course||August 20|
|Conflict Resolution Training - Online Instructor-led 3hours||0.5 day course||August 23|
|Dealing With Difficult People in the Workplace - Online Instructor-led 3hours||0.5 day course||August 26|
|Email Etiquette Training - Online Instructor-led 3hours||0.5 day course||September 17|
|Emotional Intelligence (EQ) Training - Online Instructor-led 3hours||0.5 day course||August 30|
|Foundation Skills for Elite Personal Assistants and Executive Assistants Training Course - 3hours||0.5 day course||August 13|
|Giving Constructive Feedback Training - Online Instructor-led 3hours||0.5 day course||September 14|
|Knowledge Management (KM) Training - Online Instructor-led 3hours||0.5 day course||August 3|
|Minute-Taking Training - Online Instructor-led 3hours||0.5 day course||August 18|
|Negotiation Training - Online Instructor-led 3hours||0.5 day course||July 30|
|Sales Training - Online Instructor-led 3hours||0.5 day course||September 24|
|Supervising Others Training - Online Instructor-led 3hours||0.5 day course||August 19|
|Time Management Training - Online Instructor-led 3hours||0.5 day course||August 2|
|Assertiveness and Self Confidence Training - Online Instructor-led 3hours||0.5 day course||August 4|
|Business Writing Essentials for the Modern Workplace - Online Instructor-led 3hours||0.5 day course||September 8|
|Customer Service Training - Online Instructor-led 3hours||0.5 day course||September 17|
|Leadership Development Training - Become THE leader - Online Instructor-led 3hours||0.5 day course||August 5|
|Leadership Development Training - Managing your Team - Online Instructor-led 3hours||0.5 day course||August 6|
|Professional Telephone Skills - Online Instructor-led 3hours||0.5 day course||July 28|
|Managing Difficult Conversations Training - Online Instructor-led 3hours||0.5 day course||August 30|
|Business Ethics Training - Online Instructor-led 3hours||0.5 day course||August 24|
|PPA - Building Team Synergy - 3hours||0.5 day course||August 3|
|PPA - Identifying Difference as Opportunities - 3hours||0.5 day course||August 12|
|PPA - Problem Solving with a Growth Mindset - 3hours||0.5 day course||August 9|
|PPA - Resilience and You - 3hours||0.5 day course||August 9|
|PPA - Taking Productivity to the Next Level - 3hours||0.5 day course||August 12|
|Managing Workplace Diversity Training - Online Instructor-led 3hours||0.5 day course||September 30|
|Managing Virtual Teams Training - Online Instructor-led 3hours||0.5 day course||July 28|
|Job Search and Application Skills - 3hours||0.5 day course||July 29|
|Job Interview Skills - 3 hours||0.5 day course||July 30|
|Achieving better Time Management while working from home - 3hours||0.5 day course||August 2|
|Master Virtual Training - 3 hours||0.5 day course||August 25|
|Practical ways of becoming more Resilient Training Course - 3hours||0.5 day course||August 9|
|The Art of Social Selling - 3 hours||0.5 day course|
|Introduction to SEO - Online Instructor led 90-minutes||1.0 day course||August 6|
|Active Listening Training - The secret of great communicators! - Online 3 hours||0.5 day course||August 20|
|Change Management - Understanding Change (90 Mins)||0.1 day course|
In this course you will:
Every Live Online Class Booking Entitles
you to a MYR100 discount on an
in-person public class.
(Discount valid for 18-months)
Looking for a full-day course in a physical room? Check the Full Catalogue
"The training session went very well and the trainer delivered the session in a very effective way."
TWB Chartered Accountants
"Our trainer was great good in engaging the team to talk. I would recommend the course and trainer to others - THANK YOU!"
"Lynn was great, the way that she delivered the content was interesting and engaging."
"Very good trainer, now looking at other courses you offer to see if any others would be an advantage to me."
-Aqua-Tech Drinking Water Solutions
"The trainer was lovely and very personable. Would highly recommend her."
"Well presented course. I found it very helpful as a refresher for emails; to help sort and prioritise , being mindful of my audience."
"Karen is a very enthusiastic trainer & I can tell she enjoys what she does. She kept the training interesting & engaging, I learnt a lot!"
"Our trainer was knowledgeable , enthusiastic and delivered quality answers to all our questions, gave great examples for us to relate to."
-ADA Pty LTD
"The course is so great that it has broadened and improved my computer skills and know the appropriate words to use when dealing with costumers and work colleagues."
"Over all the course was really good. Anne was very friendly and built a great rapport with all of my class."
"Thanks Ann for being a great trainer for the AirRoad staff. Look forward to having you back sometime."
"Overall it was a great learning experience for me and helps me a lot how to send email with great response and respect."
"Excellent Presenter. Kept the topic interesting and kept the energy in the room."
An international workplace survey has found that 83% of Australians use email, the Internet, or both while at work and most are convinced it makes them more productive.
With this growing trend in modern business communication within Australia, the explosion of unnecessary and time-wasting emails was one of the biggest sources of complaints. Some 35% of workers said they received high levels of emails that were either time wasting or unnecessary. This evidently points to the volume of emails that are directed to people without having a clear purpose.
In an increasingly knowledge-based economy, it is critical that information is widely accessible and able to be utilised effectively in the workplace. It is also vital that organisations develop policies to guide employees on the correct use of online communications. These should cover issues such as privacy, personal use, monitoring, downloading of content, access by third parties and illegal use of the Internet.
Email Etiquette Training Course - Online Instructor-led 3hours - Lesson 1
Create Structure for Success
Email Etiquette Training Course - Online Instructor-led 3hours - Lesson 2
Rules of Thumb
Email Etiquette Training Course - Online Instructor-led 3hours - Lesson 3
Email Etiquette Training Course - Online Instructor-led 3hours - Lesson 4
Formatting your Email Message
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
We use secure Video Conferencing such as Microsoft Teams or Zoom on request that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people dialling in, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.
To Be Engaged All Day
Activities and discussion for engaged learning all day.
An outstanding trainer
On average PDT trainers have 15 years industry experience and 7 years training experience.
Focussed on you
We always tailor activities and scenarios to be relevant to you.
100% Transfer Policy
If an unforseen event prevents public class attendance, no problem. Transfer to new person, course, date or city.
Refresher Course $0
In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.
The confidence of booking with an acclaimed multi national training company.
Support, reinforcement & extension eLearning and videos in the App.