Creative Problem Solving Training Course

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Problems arising within organizations in Malaysia rarely go away by themselves; instead they have a tendency to worsen if not managed effectively. Therefore, any staff member will benefit from understanding how to identify the roots of the problems and apply the necessary tools and techniques to solve the issue as quickly as possible. If you want to improve the problem solving skills of your employees, enroll them in a Creative Problem Solving training course.

This Creative Problem Solving training course from PD Training concentrates on the principle that solutions are always achievable for any problem. This course will provide participants a comprehensive and practical understanding of the steps involved to identify the problem, to analyze the cause of the problem, create and apply the solution and to solve most kinds of problems in the workplace.

Join a Creative Problem Solving training class today, or have a trainer come to your workplace in Kuala Lumpur and Malaysia-wide. 

This Creative Problem Solving training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.

Click on the Group Training Quote button or Contact us today for a free quote!

Learning Outcomes
Course Outline
  • Learning Outcomes - Creative Problem Solving Training Course

    In this course participants will: 

    • Understand the complete process of creatively solving a problem.
    • Learn some key questions to ask when gathering information about a problem  
    • Take home tools to effectively determine what 'the problem is'
    • Learn to write concrete problem statements
    • Discover idea-generating tools like affinity diagrams, word chaining, the box method, the Looking through a different Lens & the blink method
    • Learn to evaluate potential solutions against specific criteria like a cost/benefit analysis or group voting
    • Learn to perform a final problem analysis and then select a solution
    • Understand the why's & how's of refining & re-refining a solution shortlist
    • Learn how to identify the tasks & resources necessary to implement a solution
    • Understand how to evaluate & adapt solutions to reality
    Duration: 1 day course


    Creative Problem Solving Training Course Reviews:

    Mike did a great job. The team enjoyed themselves and took some useful tips & tricks on board.


    "Generally good course providing various methods to define problems, generate solutions, and select the most optimal option for implementation."

    "Some new techniques learned when solving a problem."

    BHP Billiton


  • Course Outline - Creative Problem Solving Training Course

    Download Creative Problem Solving Training Course Outline


    In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small.

    This Creative Problem Solving workshop in Kuala Lumpur will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day.

    Creative Problem Solving Training Course - Lesson 1
    Getting Started
    • Workshop Objectives
    Creative Problem Solving Training Course - Lesson 2
    The Problem Solving Method
    • Introduction to Six-Step Process
    • Problem Definition
    • Information Gathering
    • Generating Possible Solutions
    • Analysing the Solutions
    • Selecting the Best Solution(s)
    • Planning the Next Course of Action
    Creative Problem Solving Training Course - Lesson 3
    Information Gathering
    • Understanding Types of Information
    • Identifying Key Questions
    • Developing Criteria
    Creative Problem Solving Training Course - Lesson 4
    Problem Definition
    • Identifying the Problem
    • Determining the Scope
    • Writing the Problem Statement
    Creative Problem Solving Training Course - Lesson 5
    Brainstorming Basics
    • Creating a Creative Space
    • Setting the Ground Rules
    • Generating Ideas
    Creative Problem Solving Training Course - Lesson 6
    Generating Solutions - Part One
    • Logistical Solutions
    • Using Affinity Diagrams
    • Word Chaining
    Creative Problem Solving Training Course - Lesson 7
    Generating Solutions - Part Two
    • Using the Box Method
    • Using the Looking through a different Lens
    • Using the Blink Method
    Creative Problem Solving Training Course - Lesson 8
    Evaluating Solutions
    • Developing Criteria
    • Using Cost/Benefit Analysis
    • Group Voting
    Creative Problem Solving Training Course - Lesson 9
    Selecting a Solution
    • Doing a Final Analysis
    • Facts vs. Intuition
    • Refining and Re-Refining the Shortlist
    Creative Problem Solving Training Course - Lesson 10
    Planning your Next Steps
    • Identifying Tasks
    • Identifying Resources
    • Evaluating and Adapting
    Creative Problem Solving Training Course - Lesson 11
    Recording Lessons Learned
    • Planning the Follow-up Meetings
    • Celebrating Successes
    • Identifying Improvements
    Creative Problem Solving Training Course - Lesson 12
    Wrapping Up
    • Words from the Wise
    • Parking Lot
    • Action Plans and Evaluations

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training

    Choose the Training Location

    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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