Dealing With Difficult People in the Workplace

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Unfortunately, dealing with difficult individuals in a workplace in Kuala Lumpur can be very stressful and draining, and many people just don’t have this skill. If you want to improve your ability and tolerance when dealing with these complicated individuals, you should consider enrolling in a training course on Dealing with Difficult People in Workplace delivered by PD Training.

This Dealing with Difficult People in Workplace training course will teach you how to reduce or remove problem conditions in a workplace. It covers a lot of different scenarios that can occur in a workplace like disagreeing with other employees, working with aggressive and unreasonable individuals or handling bullies. This training course provides you with the techniques and tools to handle these circumstances, attain mediation and demonstrates how important it is to intervene and manage conflicts.

This highly valuable and effective training course is now available throughout Kuala Lumpur and Malaysia, and also via instructor-led online training.

This Dealing with Difficult People in the Workplace training course can be delivered at your premises by one of our expert local or international trainers or live online using our HIVE technology.

Click on the Group Training Quote button or Contact us today for a free quote!

Learning Outcomes
Course Outline
In-House
Training
  • Learning Outcomes - Dealing With Difficult People in the Workplace

    After completing this course, participants will have learned to:

    • See conflict as communication
    • Benefit from a confrontation
    • Prevent problems
    • Get focused
    • How to deal with your own and others anger
    • Deal with problems
    • Understand and use the three step conflict resolution model
    • Change yourself depending on the situation
    • Understand people’s behaviors and motives
    • De-stress when things get ugly
    • Identify causes of difficult behavior
    • Counter negativity with positivity
    • Discuss problems in groups
    • Use assertive anger
    • Plan and practice to handle difficult situations successfully
    Duration: 1 day course



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  • Course Outline - Dealing With Difficult People in the Workplace

    Download Dealing With Difficult People in the Workplace Outline

    Foreword:

    During the training course in Malaysia, participants will learn how to approach difficult people and how to understand and influence them, so that a successful resolution can be achieved without negativity and damage.

    The course includes training in recognizing attitudes and actions that impact others, using effective techniques to deal with difficult people, using tools to deal with anger and stress, developing coping strategies, understanding motives and behaviors and more.

    Dealing With Difficult People in the Workplace - Lesson 1
    Course Overview
    Dealing With Difficult People in the Workplace - Lesson 2
    Conflict as Communication
    • Defining Conflict
    • Self-Assessment
    Dealing With Difficult People in the Workplace - Lesson 3
    Benefits of Confrontation
    Dealing With Difficult People in the Workplace - Lesson 4
    Preventing Problems
    • Overview
    • Group Discussion
    Dealing With Difficult People in the Workplace - Lesson 5
    Getting Focused
    • Getting to the Heart of the Matter
    • The Three F’s
    Dealing With Difficult People in the Workplace - Lesson 6
    Managing Anger
    • Coping Strategies
    • Guidelines for Assertive Anger
    Dealing With Difficult People in the Workplace - Lesson 7
    Dealing with Problems
    • Dealing with Problems
    • Causes of Difficult Behaviour
    Dealing With Difficult People in the Workplace - Lesson 8
    The Three-Step Conflict Resolution Model
    • The Three-Step Model
    • Getting the Hang of Things
    Dealing With Difficult People in the Workplace - Lesson 9
    Practice Makes Pretty Good
    • Planning
    • Practice
    Dealing With Difficult People in the Workplace - Lesson 10
    Changing Yourself
    • Negative vs Positive Interactions
    • Dealing with Negative Feelings
    Dealing With Difficult People in the Workplace - Lesson 11
    Why Don’t People Do What They Are Supposed To?
    Dealing With Difficult People in the Workplace - Lesson 12
    De-Stress Options to Use When Things Get Ugly

  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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