Managers, team members, owners and employees need to conduct difficult conversations at some time or another. Although difficult conversations cannot be avoided, they can be successfully managed to achieve positive outcomes.

Understanding and skill development are necessary qualities that help in keeping you in control of difficult conversations before, during and after it so that you can achieve the desired outcome.

This highly valuable and engaging course empowers professionals to handle difficult conversations with ease to achieve professional success.

Managing Difficult Conversations Training is now available throughout Malaysia including Kuala Lumpur and also via instructor-led online training.

Please click on the Public Class tab below to view our Managing Difficult Conversations course schedule by city or click the In-House Training tab to receive a free quote for courses delivered at your preferred location.

Your Learning Outcomes

After completing this course, participants will have learned to:

• Predict the results of a conversation
• Establish the intent of a conversation
• Identify the desired outcome
• Manage their body language
• Speak persuasively
• Listen actively
• Use probing techniques
• Ask the right questions at the right time
• Establish the purpose of a difficult conversation
• Create a conversation template
• Create a personalized action plan
• Use communication skills to influence and control
• Maintain safety in a conversation
• Choose an appropriate place for a conversation
• Understand and analyse the other person
• Stay in control of the conversation throughout