Conflict Resolution Training

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Conflict is a normal and inevitable element in any working relationship in Malaysia. Conflict happens due to differences in opinions and can arise whenever individuals have conflicting ideas, principles, values or desires.

Learning how to manage conflict is necessary within any organization. When conflict is mishandled, it can have a negative impact on relationships, moral, teamwork and can lead to decrease productivity. But when managed in a professional and constructive way, conflict brings an opportunity to improve relationships between individuals.

By attending this Conflict Resolution training course from PD Training, you will learn how to stabilize your professional relationships. The course presents techniques to identify the source of conflict and how to manage and resolve conflict quickly and with professionalism.

This Conflict Resolution training course can be delivered at your premises in Kuala Lumpur, Malaysia by one of our expert local or international trainers or live online using our HIVE technology.

Click on the Group Training Quote button, or contact us today for a free personalized quote!

Your Learning Outcomes

In this course participants will:

  • Gain a thorough understanding of the sources, causes and types of conflict
  • Master all six phases of the conflict resolution process
  • Understand the five main approaches to conflict resolution
  • Learn to apply conflict resolution approaches 
  • Learn how to use parts of the conflict resolution process to recognize and prevent conflict before it escalates
  • Develop communication tools such as agreement frames and open questions
  • Learn practical anger and stress management techniques

4.8/5

from 878 responses
Download PDF Outline Duration: 1.0 Days
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PDT Training specialise in:

Live Online

Face-to-Face

Hybrid

Plus the workshops are always tailored to your current context

Register Now Group Booking Quote
Course was relevant and delivered in a format that allowed all to contribute and relate.
Goldenwest Apprenticeships
I have been delighted with pd training with the construct and delivery of this course. pd training has assisted me every step of the way, with constructing an outline, preparing the team and building enthusiasm and with the most important follow-up after the course to keep motivation high. I am a raving fan and have been singing pd training's praises to other managers that I network with.
JFTRS PTY LTD
Anne was a great facilitator and handled the group very well. She was aware of the issues that we had and presented the course material in a very careful and structured manner. She was very observant of the reactions of the group. We will definitely ask for Anne at the next workshop.
JFTRS PTY LTD
The trainer was very attentive to all participants needs and wants. Also, very inclusive of all who participated. The training flowed constructively and the content very relevant to work conducted by our agency.
Office of the Registrar of Indigenous Corporations
Was really pleased to see the effort put into tailoring the course for a group of St John Ambulance personnel. The use of relevant examples certainly captivated the group and enabled them to interact without trying to work out the links between what the presenter said and what they know and understand of their job and its role.
St John Ambulance
Mike does a great job of engaging the whole team. Very enlightening and took plenty away with me to work with.
Metcash/IGA
Anne was a great trainer and customised the course to our needs, I thoroughly enjoyed it and would recommend it. I would also attend other courses where Anne is the trainer.
Metcash/IGA
I have been a training facilitator for many years and Annes energy and enthusiasm was inspiring and I honestly have to say, she is the best trainer I have experienced.
Metcash/IGA
The view of conflict and the change in ones perception of conflict was useful in every day life. Well presented.
Integrated Chemical and Environmental Systems PL
I enjoyed the energy and professionalism with which that the topic was delivered. I learned a lot about me and my customers. And above all else time just went by. Thank you Kliment.
The Malthouse
Great course, well organized, well run & I felt I got a lot out of it...thanks =0)
Calvary Health Care ACT
This course put it all together for me - I now have the tools, the methodology and therefore the confidence to proactively assist my organization in this area. Thank you to Ross, who really gives so much of himself in his presentations.
Calvary Health Care ACT
The trainer gave lots of tips on how to handle stress and emotions. She was also very knowledgeable about her subject and used the real situations of participants to show how theories could be applied to any situation being it corporate or on a lower level dealing with person to person situations. he course was most beneficial.
Swinburne University

Plus you’ll also receive:

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Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

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Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Conflict Resolution Training Now

Register Now Group Booking Quote

Conflict is the result of people having differing needs, opinions, expectations and importantly different perspectives. The reality of conflict is that in any human relationship it is inevitable, but if handled well, conflict provides a powerful avenue for significant growth. 

Conflict resolution involves recognizing and managing the particular conflict. This is an essential part of building emotional intelligence, and nurturing relationships. Poorly handled conflict can affect both the employees and the clients thereby impacting the company’s bottom-line. To maintain your competitive advantage, you need the entire organization to focus on developing conflict resolution strategies to quickly and effectively resolve conflict, while building trust and commitment with clients and colleagues.

This Conflict Resolution Training Course provides techniques for individuals in an organization to resolve workplace conflict and build a common understanding and framework for working through challenging conflict situations. We have, after much research, decided to focus on the Win-Win Approach using the three critical skills of conflict resolution – Negotiation, Assertiveness and Persuasion. These skills will enable the participants to develop conflict resolution strategies for quickly and effectively recognizing, resolving and preventing conflict.

See the Live Online tab for the course outline for the live online course

Course Outline for Conflict Resolution Training

After completing this course, participants will have learned to:

Topic 1

Conflict – is it all bad?

  • Welcome
  • What do we mean by Conflict?
  • The Basis of Conflict
  • Reflection

Topic 2

Understanding Your Response to Conflict

  • The Learning Dimension Profile
  • The Thomas-Kilmann Conflict Mode Instrument (TKI)
  • Reflection

Topic 3

What makes up conflict?

  • From Wince to Scream
  • Filters
  • Emotions and Conflict
  • Reflection

Topic 4

How Managers Can Add to Conflict

  • Micromanagement
  • Poor Understanding
  • Vague Expectations
  • Setting Poor Standards
  • Reflection

Topic 5

Resolving Conflict Between Others

  • Planning and Setting up a Meeting
  • Running a Mediation Meeting
  • Negotiating a Solution
  • Developing an Agreement
  • Reflection

Topic 6

When Conflict Involves You

  • Conflict Mapping
  • Having a Balanced View
  • Overcoming Resistance to Meet
  • During the Meeting
  • Reflection

Topic 7

Implementing Agreements

  • Paying Attention
  • Follow-up Meetings
  • Reflection

Topic 8

Reflections

  • Create an Action Plan

4.8/5

from 878 responses
Download PDF Outline Duration: 1.0 Days

Plus you’ll also receive:

shield

Money Back
Guarantee

If you’re not happy with the outcomes from
the course we offer a money back guarantee

profiles

REACH
Profiles

For every participant
valued at $199 each

sick

Sick Day
Safety Net

No one left behind
with our 1/2 price re-run promise

dashboard

Development
Dashboard

12-months access to the unique REACH Future Proofing Personal Development Dashboard with personally curated learning to develop agility to adapt to different people tasks and situations.

Learn Conflict Resolution Training Now

Register Now Group Booking Quote

We create training that meets your needs.

1-hour Motivator

3-hour Power Sessions

Full Day Training

Conferences & Summits

  • OFFSITE
  • AT YOUR WORKPLACE
  • ONLINE

We’ll make things easier so you can focus on adding more value

We take care of all of the details, so you don’t have to:

  • Invite people to
    training
  • Sign
    In Sheet
  • Generate Branded
    Course Flyers
  • PDF’S of
    Certificates
  • Collects and
    Reports Feedback
  • Complete Results
    Dashboard

What are people going to do differently?

At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.

In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.

My Action Plan

Want to get clear on impacts and measure success? We support you.

Our systems and people make it easy to identify how you’ll be able to measure impacts and then report on the success in the weeks or months after training.

Do you already have a training management system and wish they were automatically up to date?

It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.

More than just a training provider - we are your learning and development partner.

We look forward to working with you, talk to one of our friendly expert consultants today.
Talk to our team

Outstanding learning that people can do in the flow of work

  • Fresh targeted video-based microlearning content with interactive lessons and quizzes included.
  • Rigourous review process
  • Only $11.00 per course per person per year
  • Or get the $110.00 bundle and save
Purchase the microlearning bundle

Asking Questions

The most important foundation for communication and building meaningful relationships is listening, develop your skills with this micro eLearning course.

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