FISH! The Organisational Culture Training Course

Do you want to work in a harmonious organisation with motivated employees, while also getting fewer complaints from customers? You can take the culture of your organisation to a higher level by enrolling with a training course on FISH! the Organisational Culture with PD Training.

This training course teaches best-practice methods on how to professionally serve customers, how to treat other co-workers and how to become more proactive in creating a more effective environment in your workplace. This course leads to a more engaged workplace, lowers employee turnover, raises productivity, cultivates imagination and creativity, instills a fun-filled spirit, motivates others to do their tasks well, creates trust and develop relationships and communication in the workplace.

Now available throughout Malaysia and Kuala Lumpur, this FISH! Organisational Culture training course can be delivered by our expert local or international trainers at your chosen venue and schedule. You can also join our public classes, live online using our HIVE technology.

Click on the In-house tab below to generate an instant quote.

Learning Outcomes
Course Outline
In-House
Training
  • Learning Outcomes - FISH! The Organisational Culture Training Course

    FISH! has been called an antidote to cynicism, depression, burnout and anger. Our clients are using it for nearly every issue facing business today: leadership, orientation, teamwork, retention, creativity, customer service, quality improvement, change — anything involving human interaction.

    By the end of this course, participants will:

    • develop a shared vision of how to serve customers, internal and external
    • clarify common values of how to treat each other
    • recognize new opportunities to make a positive difference for others
    • become more proactive in creating a more effective environment
    Duration: 1 day course
    PD Training customer feedback infographic with average of 9 out of 10



    Reviews

    FISH! The Organisational Culture Training Course Reviews:

    "When FISH! made the rounds at our office it practically created a feeding frenzy. Everyone wanted to see it - and see it - and see it! This film is so much FUN to watch, and the message is so IMPORTANT to hear, that I carry it with me wherever I go." - Ken Blanchard co-author of The One Minute Manager




  • Course Outline - FISH! The Organisational Culture Training Course

    Download FISH! The Organisational Culture Training Course Outline

    Foreword:

    The FISH! for Organisational Cultures training course is a one-day workshop that empowers all your teams to embrace the FISH! Philosophy and build a highly effective customer service culture across all departments within your organisation. By allowing your staff to attend the course, you will begin the process of building a high-performance customer service culture across all your teams.

    FISH! The Organisational Culture Training Course - Lesson 1
    Introduction
    • The four FISH! practices
    FISH! The Organisational Culture Training Course - Lesson 2
    Practice 1: BE THERE

    Be there builds relationships by:

    • Being fully present
    • Listening to understand, not just reply
    • Taking action based on awareness
    FISH! The Organisational Culture Training Course - Lesson 3
    Practice 2: PLAY

    Play encourages creativity and fun through:

    • Curiosity
    • Freedom to innovate
    • Freedom to be you
    • Trust and the playing field - setting the boundaries
    • Creating an environment of play
    FISH! The Organisational Culture Training Course - Lesson 4
    Practice 3: MAKE THEIR DAY

    Make their day reminds us to serve by:

    • Learning to value and recognise people
    • Learning to be genuinely selfless
    • Learning to be aware
    FISH! The Organisational Culture Training Course - Lesson 5
    Practice 4: CHOOSE YOUR ATTITUDE

    Choosing your attitude helps you to:

    • Practice to become aware
    • Make a conscious choice
    • Live in alignment with your intentions
    FISH! The Organisational Culture Training Course - Lesson 6
    Taking a closer look
    • Assess how the organisation is living each of the practices
    FISH! The Organisational Culture Training Course - Lesson 7
    How well do I live the practices?
    • Short test on how you live the four practices
    FISH! The Organisational Culture Training Course - Lesson 8
    Top of mind issues/team solutions
    • Identify a list of top of mind issues
    • Identify ways to address these issues
    FISH! The Organisational Culture Training Course - Lesson 9
    Action planning
    • Identify tangible goals that impact others
    • Learn to put in place accountability measures to improve success
    FISH! The Organisational Culture Training Course - Lesson 10
    Want to form a habit?
    Creating a 21 day habit forming calendar
    FISH! The Organisational Culture Training Course - Lesson 11
    Your life title
    FISH! The Organisational Culture Training Course - Lesson 12
    Beyond the workplace self-survey
    • Looking at how you live the four practices in life
    FISH! The Organisational Culture Training Course - Lesson 13
    What's possible now?
    • Finding the limitless possibilities with the four practices

    What's in the Fish! team building pack:

    • 1 x Pete the Perch per Participant
    • 1 x Fish! Pen per Person
    • 4 x Workplace Posters
    • 4 x Who Are you Being? Posters
  • In-House Training

    Clients and testimonials

    In-House training benefits:

    • Flexible length - sessions as short as 1-hour
    • Cost effective - great group pricing
    • Greatest impact in the shortest time
    • Excellent Team Building Opportunity
    • Certificate of Completion (always available in the App)
    • Comprehensive courseware as books (& available in the App)

    Delivery Options for In-house training
    1-hour Motivator
    one hour motivator
    3-hour Power Sessions
    3 hour power session
    Full-day training
    full day training
    Conferences
    Conferences

    Choose the Training Location


    You can expect:

    Activities and discussion

    To Be Engaged All Day

    Activities and discussion for engaged learning all day.

    Real world trainer

    An outstanding trainer

    On average PDT trainers have 15 years industry experience 7 years training experience.

    Tailored training

    Focussed on you

    We always tailor activities and scenarios to be relevant to you.

    Refresher course

    Refresher Course $0

    In-House and Public Class participants are welcome to join a public class in the same topic for 12 months.

    Price coaching

    1/2 Price Coaching

    We all know the importance of reinforcement, so we'll come back within 90 days of the original course 1/2 price.

    Confidence of booking

    Acclaimed Provider

    The confidence of booking with an acclaimed multi national training company.

    eLearning and video

    Multi-modal Reinforcement

    Support, reinforcement & extension eLearning and videos in the App.

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Not exactly what you needed? Try other courses in the Culture Change Courses Category

 
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