Do you want to work in a harmonious organisation with motivated employees, while also getting fewer complaints from customers? You can take the culture of your organisation to a higher level by enrolling with a training course on FISH! the Organisational Culture with PD Training.
This training course teaches best-practice methods on how to professionally serve customers, how to treat other co-workers and how to become more proactive in creating a more effective environment in your workplace. This course leads to a more engaged workplace, lowers employee turnover, raises productivity, cultivates imagination and creativity, instills a fun-filled spirit, motivates others to do their tasks well, creates trust and develop relationships and communication in the workplace.
Now available throughout Malaysia and Kuala Lumpur, this FISH! Organisational Culture training course can be delivered by our expert local or international trainers at your chosen venue and schedule. You can also join our public classes, live online using our HIVE technology.
Click on the In-house tab below to generate an instant quote.
|Course name||Length||Outline||Next class|
|Business Etiquette Training||1.0 day course|
|Change Management Training||1.0 day course|
|Email Etiquette Training||1.0 day course|
|Leadership Development Training||2.0 day course|
|Team Building Training||1.0 day course|
|Workplace Diversity Training||1.0 day course|
|Making the most of being Mentored||0.5 day course|
|Leveraging the Generation Gap||1.0 day course|
|Knowledge Management (KM)||1.0 day course|
|Communicating Across Cultures Training||0.5 day course|
|FISH Team Building for Customer Service Teams||1.0 day course|
|FISH Train the Trainer||2.0 day course|
|FISH the Organisational Culture Training||1.0 day course|
|FISH for Leaders||1.0 day course|
|Business Ethics Training||1.0 day course|
|Team Communication||0.5 day course|
|PPA - Resilience and You||0.5 day course|
|Dealing With Difficult People in the Workplace||1.0 day course|
FISH! has been called an antidote to cynicism, depression, burnout and anger. Our clients are using it for nearly every issue facing business today: leadership, orientation, teamwork, retention, creativity, customer service, quality improvement, change — anything involving human interaction.
By the end of this course, participants will:
"When FISH! made the rounds at our office it practically created a feeding frenzy. Everyone wanted to see it - and see it - and see it! This film is so much FUN to watch, and the message is so IMPORTANT to hear, that I carry it with me wherever I go." - Ken Blanchard co-author of The One Minute Manager
The FISH! for Organisational Cultures training course is a one-day workshop that empowers all your teams to embrace the FISH! Philosophy and build a highly effective customer service culture across all departments within your organisation. By allowing your staff to attend the course, you will begin the process of building a high-performance customer service culture across all your teams.
FISH! The Organisational Culture Training Course - Lesson 1
FISH! The Organisational Culture Training Course - Lesson 2
Practice 1: BE THERE
Be there builds relationships by:
FISH! The Organisational Culture Training Course - Lesson 3
Practice 2: PLAY
Play encourages creativity and fun through:
FISH! The Organisational Culture Training Course - Lesson 4
Practice 3: MAKE THEIR DAY
Make their day reminds us to serve by:
FISH! The Organisational Culture Training Course - Lesson 5
Practice 4: CHOOSE YOUR ATTITUDE
Choosing your attitude helps you to:
FISH! The Organisational Culture Training Course - Lesson 6
Taking a closer look
FISH! The Organisational Culture Training Course - Lesson 7
How well do I live the practices?
FISH! The Organisational Culture Training Course - Lesson 8
Top of mind issues/team solutions
FISH! The Organisational Culture Training Course - Lesson 9
FISH! The Organisational Culture Training Course - Lesson 10
Want to form a habit?
Creating a 21 day habit forming calendar
FISH! The Organisational Culture Training Course - Lesson 11
Your life title
FISH! The Organisational Culture Training Course - Lesson 12
Beyond the workplace self-survey
FISH! The Organisational Culture Training Course - Lesson 13
What's possible now?
When you want a tailored learning experience targeting exactly what you want without bringing everyone physically together, the best choice is a Live Online Class run by PDT.
We tailor the content and activities to be specific to your current needs and the needs of the people and run the course in our usual activity-based workshop style training, however, the participants can all be offsite, or some can be in the room with others offsite.
Unless you have a preferred tools we use 'Zoom for Education' that includes enhanced collaboration features such as One-click content sharing, real-time co-annotation (people can work together in activity files), and digital whiteboarding, we also include things like live polls and group chats so you virtually have the same collaborative learning experience of attending a course in a room with other people.
We have delivered these 100's (if not 1000's) of times, and get great outcomes. We achieve great outcomes because we keep our learner centric approach - just because it’s delivered through a screen to some or all participants doesn’t mean it needs to be less tailored or less personalised.
You still have an expert trainer who talks to you prior to the session and tailors the delivery to use your terminology, ensure activities are relevant and directly applicable and ensures an engaging learning experience that provide people with skills and techniques they can apply the very next day.
A hybrid class is with some people dialling in, and some people physically together in the same room.
We provide the Training Management Centre which is an information hub before, during and after training.
(Let us know if there’s parts you don’t want to use)
Invites people to training
(So you don’t have to)
Generates Sign in Sheet
(So you don’t have to)
Generates Branded Flyer
If you want to ‘promote’ internally
PDF’s of Certificates
(can be co-branded with your logo)
Collects and Reports feedback
(So you don’t have to)
Complete Results Dashboard
(including trainer insights)
At the completion of training participants are encouraged to create an action plan, and invite an accountability buddy via their Orgmenta App.
In your Training Management Centre you have transparency to the action plans so you can see what people are going to do differently.
Our systems and people make it easy to identify how you’ll be able to measure impacts,
and then report on the success in the weeks or months after training.
It’s surprisingly easy to make it so that your system can automatically be up to date with all the training record details you need.